Job Description

This position serves as the primary operational liaison between Real Estate & Development (RED) and Calgary Co-op’s (CCA) internal operating divisions. You will act as the main point of contact for internal service requests, issue tracking, and follow-through, ensuring RED meets its service commitments and response standards. This position provides support in the day-to-day operations, budgeting, coordination, and communication related to the real estate portfolio.

RESPONSIBILITIES:

• Serves as the main point of contact for CCA internal operating divisions, including the subsidiaries.
• Participates as RED’s primary operational contact in monthly meetings with Operations, including review of open tickets, service performance, priorities, and follow-up actions.
• Maintains and monitors all internal operational requests within the property management intake and tracking system, ensuring timely acknowledgement, coordination, and resolution.
• Actively manages issue ownership from intake through completion, coordinating with the RED team, vendors, and project management resources as required.
• Plays a key role in ensuring RED meets its service commitments and response standards, including tracking timelines, follow-ups, and escalation where required.
• Builds and maintains strong working relationships between RED and internal operating divisions, fostering trust, clarity, and effective communication.
• Liaises closely with the Project Management team on complex or multi-scope projects impacting internal operations, supporting coordination, communication, and issue tracking.
• Assists with preparation and coordination of annual operating and capital budgets related to internal operational requirements.
• Reviews, codes, and processes invoices related to internal operational work, including active management of invoice upload and workflow through ONBASE.
• Liaises with Head Office Accounting and RED Accounting to resolve invoice issues, coding questions, accruals, and timing matters.
• Maintains accurate records, correspondence, and documentation related to internal operational matters.
• Coordinates approved vendors and internal resources for maintenance, repair, and minor operational work impacting internal business units.
• Works collaboratively to provide cross-training, shared coverage, and continuity during absences, peak workload periods, or after-hours support.
• Identifies recurring operational issues, risks, or service gaps and communicates opportunities for improvement.
• Supports minor project management activities and provides operational back-up support.
• Follow Calgary Co-op’s Business Code of Ethics.
• Maintain an awareness of and supports CCA’s environmental policies and procedures.
• After hours/weekends on call as needed.
• Participate in the development and action of yearly competency performance work plan and development action plan.
• Provide leadership in the areas of Health, Safety and Environment (HSE), including participate in HSE activities, ensuring employees are knowledgeable about and comply with HSE policies, procedures and legislation, assist in identifying unhealthy, unsafe situations and ensure corrective action is taken.
• Perform other duties as assigned.

Minimum Qualifications:

• Completed post-secondary diploma (minimum two-year program) in a related field such as business administration, facilities management, real estate, or operations.
• Three (3+) years’ experience in retail operations, retail facilities, property management, or a related operations role.
• Strong organizational, communication, and follow-through skills with the ability to manage multiple priorities and stakeholders.
• Familiar and knowledgeable with Microsoft Office Suite, spreadsheet software and confident with PowerPoint and presentations.
• Experience with invoice processing, coding, and coordination with accounting teams.
• Demonstrated work ethic and a strong commitment to accountability, responsiveness, and service delivery.

Desirable Qualifications:

• Able to read and understand construction drawings, specifications, leases, and contract documents. Experience within commercial retail property management or multi-site retail operations.
• Experience working directly with internal operating divisions in a service-oriented role.
• Experience with or knowledge of Property Management software and financial systems, including Rent Manager, Yardi, and ONBASE.

Benefits & Perks

Calgary Co-op has excellent opportunities for increasing levels of responsibility, personal growth, and challenge. We offer competitive wages, extended health benefits, paid vacations, 5% employee discount (cashback) on all purchases, a recognition program, social committee events and employee & family assistance plan. As well as numerous training and development programs.

About Calgary Co-op

Calgary Co-op has been proudly serving the community since 1956, when it opened its first store with local farmers and ranchers to provide fresh, farm-to-table foods. Headquartered in Calgary and owned by over 456,000 members, it’s one of North America’s largest retail co-operatives, with 3,530 employees, $757 million in assets, and $1.3 billion in annual sales. We operate food centres, pharmacies, gas stations, car washes, home health care centres, wine, spirits and beer stores, and cannabis stores across Calgary, Airdrie, Cochrane, High River, Okotoks, and Strathmore. We also own Community Natural Foods, Willow Park Wines & Spirits and Beacon Pharmacy. Committed to sourcing locally whenever possible, from Calgary, Alberta, and Western Canada, the organization helps connect consumers with the producers behind their food. Calgary Co-op continues to expand its local offerings while focusing on quality and community support, earning recognition by the Canadian Grocer’s 2024 Impact Awards for our commitment to sustainability & supporting employees.

We thank all applicants for their interest; however, only those being considered for an interview will be contacted.