Job Description

Essential Responsibilities

• Develop and maintain strong relationships with homeowners within the assigned property portfolio.
• Ensure the highest standard of care for managed properties by coordinating with housekeeping, maintenance, and front office teams.
• Provide clear, professional, and proactive communication with homeowners.
• Collaborate effectively with My Vacation Haven team members to support seamless operations.
• Conduct regular property inspections to ensure quality and compliance with company standards.
• Review guest feedback and survey results, addressing concerns with homeowners and internal teams as needed.
• Oversee administrative and operational duties related to property management.
• Work closely with the revenue management and reservations teams to optimize rental income and occupancy rates.
• Coordinate property enhancements, deliveries, and special projects within the managed portfolio.
• Liaise with vendors and service providers as necessary.
• Review and verify billing for property improvements and assess owner maintenance statements for accuracy.
• Perform additional duties as assigned.

Minimum Required Skills & Competencies:

• Strong customer service skills with a commitment to delivering an exceptional experience.
• Ability to multitask and prioritize effectively in a fast-paced environment managing multiple properties.
• Detail-oriented with excellent problem-solving skills.
• Strong organizational and time management abilities.
• Prompt and professional response to emails, phone calls, and text messages.
• Exceptional verbal and written communication skills.
• Self-motivated with the ability to work independently.
• Experience in vacation rental property management preferred.
• Familiarity with Escapia software is a plus.
• Proficiency in Microsoft Office applications, including Excel, Word, and Outlook.
• Valid driver’s license with a clean driving record.
• Flexible availability, including weekends, evenings, and holidays.

Desired Skills & Competencies

• Experience within the field preferred.

Physical Requirements:

• Express or exchange ideas by means of the spoken word via email and verbally
• Frequent twisting, bending, stooping, and reaching.
• Exert 30+ pounds of force and lift up to 30 pounds, use your arms and legs, stand most of the time, bend, twist
• Have close visual acuity to perform activities such as analyzing data, viewing a computer terminal, reading, and preparing documentation
• Subject to internal and external environmental conditions
• The physical demands described here are representative of those that must be met by an employee to successfully perform the essential responsibilities of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential responsibilities.

#LI-DNI