Job Description

Top Dane County Workplace 2019 - 2025! Join Our Winning Team!

What makes us stand apart? Our employees say we are in the Top 5% for:

• Employee Appreciation
• Leaders-In-The-Know
• Supportive Managers
• Meaningful Work
• Strong Values

Why Join Us?

• Top Workplaces 2019 – 2025: Join our winning team!
• Legacy of Excellence: Since 1984, Horizon has set the gold standard in our industry.
• Client-Centric Approach: We prioritize our clients, ensuring their satisfaction and building long-term relationships.
• Rooted in Values: Our core values of honesty, integrity, respect, and compassion are the foundation of our vision and culture.
• Generous PTO Program: 9 holidays and 17 additional PTO hours to start.
• Comprehensive Benefits: Health, dental, vision, life, and supplemental insurances (including pet and cancer/critical illness).

Team Culture:

• Collaborative Environment: We believe in teamwork and open communication. Our team members support each other and work together to achieve common goals.
• Continuous Learning: We encourage professional development and provide opportunities for growth and learning.
• Inclusive Atmosphere: We celebrate diversity and foster an inclusive environment where everyone feels valued and respected.
• Work-Life Balance: We understand the importance of work-life balance and offer flexible working hours to accommodate personal needs.
• Employee Recognition: We regularly recognize and reward our employees for their hard work and dedication.

What You’ll Do:

• Be the Heartbeat: Support the campus, assist the Community Manager, and ensure a positive experience for residents.
• Multitask Master: Handle administrative needs, event coordination, and leasing.
• Team Player: Step in as the backup when the Community Manager is unavailable.

Responsibilities:

Leadership:

• Foster a harmonious community atmosphere among residents.
• Enforce property rules and regulations.
• Follow up on maintenance requests and repairs.

General Office:

• Monitor and report on outside contractors and vendors.
• Maintain flexible office hours to meet business needs.
• Respond to voicemails, faxes, and emails within 24 hours during the business week.
• Answer the property cell phone during business hours.
• Facilitate resident meetings as needed.
• Manage laundry money collection monthly.
• Submit petty cash forms and receipts for reimbursement.

Social Programming:

• Manage petty cash as per policy.
• Organize social committees and plan monthly activities.
• Host and participate in community events.

Housekeeping and Light Maintenance:

• Ensure vacant apartments are show-ready and maintain curb appeal.

Leasing and Marketing:

• Implement the annual marketing plan and adjust as needed.
• Strive for consistent 100% occupancy.
• Abide by Fair Housing Laws.
• Conduct outreach marketing in the community.
• Maintain prospect records and follow up.
• Host open house events and conduct tours as needed.
• Conduct application interviews and lease signings.
• Perform move-in orientations.

Compliance:

• Complete and submit required paperwork.
• Notify the Compliance Department of any policy breaches.
• Adhere to Horizon’s policies and regulations.

Requirements

Qualifications:

• Prior property management experience preferred.
• Experience in customer service
• Prior leadership and management experience required
• Strong communication skills with diverse groups.
• Conflict resolution skills.
• Ability to use technology; learn and leverage the efficiencies within the job