Job Description

Location: Haven Heights (2122 152nd Ave NE, Redmond, WA 98052)

Schedule: Monday-Friday, 9:00am-5:30pm

Pay: $36.72/hour

Status: Regular Full-Time/Non-Exempt

*Applicants must be available for in-person interviews in Redmond, WA.

The Property Manager is responsible for the administrative and operational oversight of all property management functions for the Haven Heights Permanent Supportive Housing (PSH) site. The position oversees leasing, occupancy, rent collection, resident lease administration, property records, and housing-related reporting while ensuring compliance with all applicable federal, state, local, and funding requirements. The Property Manager works collaboratively with the Director of Haven Heights, Assistant Director, Maintenance Manager, Case Management team, and other program staff to promote housing stability while maintaining the integrity of the property’s operations. This position is under the direct supervision of the Director of Haven Heights

DUTIES & RESPONSIBILITIES

This job description should not be interpreted as all-inclusive. It is intended to identify the essential responsibilities and requirements of this position. You may be requested to perform job-related responsibilities and tasks other than those stated in this job description.

• Oversee all property management functions for the Haven Heights facility.
• Manage leasing activities including applications, eligibility verification, lease execution, annual renewals, transfers, and move-outs.
• Maintain occupancy goals through effective waitlist management and timely unit turnover.
• Coordinate unit readiness with the Maintenance Manager to minimize vacancy loss.
• Ensure resident files are complete, accurate, and compliant with The Salvation Army and funding requirements.
• Maintain all lease documentation, resident records, and housing files.
• Calculate, collect, and document resident rent payments in accordance with program guidelines.
• Monitor resident accounts and outstanding balances.
• Coordinate payment plans when appropriate.
• Issue required notices related to rent and lease obligations.
• Maintain accurate financial records related to resident accounts.
• Ensure compliance with all applicable HUD, Fair Housing, Washington State Landlord-Tenant Act, and The Salvation Army regulations.
• Maintain compliance with funding source requirements and housing quality standards.
• Prepare documentation for internal audits, monitoring visits, and external compliance reviews.
• Generate monthly, quarterly, annual, and periodic occupancy, financial, and property management reports as required.
• Maintain accurate electronic and hard-copy records.
• Educate residents regarding lease requirements, policies, and resident responsibilities.
• Monitor resident compliance with lease obligations.
• Document lease violations and collaborate with the Assistant Director and Case Management team to promote successful lease compliance.
• Coordinate corrective action and lease enforcement efforts while utilizing Housing First and trauma-informed practices.
• Prepare legal notices and documentation when necessary in accordance with The Salvation Army policy and applicable law.
• Participate in eviction prevention efforts and housing stabilization planning.
• Conduct routine unit inspections in coordination with the Maintenance Manager.
• Coordinate scheduling of unit turnovers, annual inspections, pest control, and other property-related activities.
• Monitor vendor services related to property management functions.
• Assist with annual property budgets, occupancy projections, and operational planning.
• Identify opportunities to improve property operations and resident satisfaction.
• Maintain regular communication with the Director of Haven Heights regarding occupancy, compliance concerns, lease enforcement, financial performance, vacancies, and property management operations.
• Work collaboratively with the Assistant Director to coordinate resident housing stability efforts while maintaining appropriate separation between property management and supportive services.
• Collaborate with the Maintenance Manager regarding unit turnover, inspections, preventative maintenance, and capital improvement planning.
• Develop and maintain positive working relationships with housing authorities, funding agencies, community partners, and other external stakeholders.
• Respond appropriately to emergency situations related to the property within The Salvation Army policy.
• Perform other administrative functions as requested.

EDUCATION & EXPERIENCE

• Bachelor’s degree in Business Administration, Property Management, Public Administration, or a related field, or equivalent experience in lieu of formal education.
• 3 years of progressively responsible property management experience.
• Experience managing affordable housing, Permanent Supportive Housing, or other subsidized housing programs preferred.
• Experience with HUD, Housing First, or homeless housing programs preferred.

A generous benefits package is included with full-time positions: paid holidays, vacation time, sick time, and medical, vision, and dental insurance.

Health Insurance: Low bi-weekly premiums for employee-only coverage, Kaiser HMO for those residing in a Kaiser service area, Anthem EPO/PPO is available for those residing outside a Kaiser service area. Voluntary +1 and +family coverage at additional cost. Delta Dental DHMO and DPPO dental insurance are offered.

Life and Voluntary Options. An employer-paid life insurance policy covers employees. Voluntary supplemental life, short-term and long-term disability plans are available.

Retirement Plans: Employer-funded Money Purchase Pension Plan (Defined Contribution Plan) 50% vested at five years eligible service time. Plus, an employee-funded voluntary 403(b) option.

Parental Leave: The benefit is 40 hours of Paid Leave for qualifying events.

Sick Leave: 12 days of Sick Leave annually accruing from day one, eligible for use after three months’ service time.

Paid Vacation:

• Two weeks annually, accruing from day one, for non-exempt positions.
• Four weeks annually, accruing from day one, for exempt positions.
• Accrued vacation is eligible for use after six months’ service time.

Paid Holidays: 13 designated holidays + 1 floating holiday per year

The Salvation Army, an international movement, is an evangelical part of the universal Christian Church. Its message is based on the Bible. Its ministry is motivated by the love of God. Its mission is to preach the Gospel of Jesus Christ and to meet human needs in His name without discrimination