Job Description

Posting number: 6939(HO4)

Department: Housing

Job classification: Housing Manager

Posting type: Open

Categories: Housing, Management

Summary

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Boulder County Housing Department is seeking to hire a Property Manager Division Manager. The Housing Property Services Division Manager provides strategic and operational leadership for BCHA’s affordable housing portfolio and the Property Management team. This position is accountable for portfolio occupancy, successful lease-up, tenant accounts receivable, regulatory compliance, resident satisfaction, financial performance, and the consistent delivery of high-quality property management services.

The Division Manager oversees more than $400 million in property assets, including approximately 1,077 multifamily residences across 45 locations. The position directly supervises two employees and provides leadership and oversight for a team of about 12 staff members.

The Division Manager directs, coaches, and holds property managers accountable for meeting established operational, financial, leasing, resident service, and compliance objectives. This position collaborates closely with Finance, Compliance, Maintenance, Housing Development, Resident Services and Grants, and other internal partners to protect BCHA’s assets, enhance resident experiences, and ensure that properties remain safe, equitable, compliant, financially sustainable, and well maintained.

The Division Manager also leads operational planning and lease-up for new housing developments, coordinates the transition of properties from construction to operations, and establishes standardized systems to measure and improve portfolio performance.

This position supports BCHA’s mission: “To foster the availability of quality, affordable housing and related services for Boulder County residents using comprehensive community resources.”

Success will be measured through established key performance indicators and quarterly goals, including occupancy, lease-up pace, accounts receivable and delinquency, unit turnover time, regulatory and inspection performance, resident satisfaction, budget performance, reporting accuracy, and staff development.

This position reports directly to the Deputy Director of Operations and Development.

This is a full-time, benefited position that will work Monday - Friday 8:00am - 5:00pm. This position will work out of 455 N. Burlington, Lafayette, Colorado. Under Fair Labor Standards Act (FLSA) guidelines, this position is exempt.

Boulder County requires its employees to reside in the state of Colorado as of the first day of work.

Hiring Salary Range: $85,608.00 - $104,436.00 Annually

Tentative Hiring Timeline:

• Phone Screening: Week of November 23rd
• First Round Interviews: Week of November 30th
• Second Round Interviews: Week of December 7th
• Language Proficiency Test (if applicable): Week of December 14th
• Reference Check: Week of December 14th

New employees receive an 80-hour bank of vacation at the time of hire, in addition to 8 hours of both vacation and medical leave accruals each month (Must not have been employed at Boulder County during the 12 months prior to re-hire date to qualify). Boulder County offers bountiful benefits, including pension contributions.

Boulder County employees may qualify for Public Service Loan Forgiveness (PSLF). Visit studentaid.gov for more information.

Examples of duties

Leadership and Operations

1. Lead operations for BCHA's affordable housing portfolio, including occupancy, financial performance, compliance, resident satisfaction, and asset preservation
2. Establish operational goals, policies, procedures, service standards, and performance expectations
3. Analyze operational, financial, compliance, and resident data to drive decision-making and continuous improvement
4. Monitor portfolio performance and implement corrective actions as needed
5. Report property performance, risks, and recommendations to senior leadership

Property Management Leadership

1. Supervise staff and provide leadership for the Property Management team
2. Coach, develop, and evaluate property managers to achieve occupancy, collections, compliance, financial, and resident service goals
3. Establish performance standards and hold staff accountable for results, customer service, reporting accuracy, and policy compliance
4. Promote collaboration among Property Management, Maintenance, Compliance, Finance, and Development teams
5. Lead training, succession planning, and professional development efforts

Occupancy, Leasing, and Resident Retention

1. Oversee occupancy, lease-up, rental revenue, vacancy reduction, and resident retention goals
2. Develop leasing, marketing, and resident retention strategies
3. Monitor vacancies, waiting lists, leasing activity, move-ins, move-outs, and turnover trends
4. Ensure compliance with fair housing requirements, affordable housing regulations, and organizational policies
5. Implement corrective action plans when occupancy or lease-up goals are not achieved

Accounts Receivable and Rent Collection

1. Oversee rent collection, accounts receivable, delinquency management, repayment agreements, bad debt, and vacancy loss
2. Establish collection standards and monitor portfolio performance
3. Partner with Finance to reconcile accounts and improve reporting accuracy
4. Ensure compliance with collection, lease enforcement, and eviction requirements
5. Connect residents with available rental assistance and stabilization resources when appropriate

Resident Relations

1. Establish standards for resident services, communication, and complaint resolution
2. Lead resolution of complex tenant concerns, grievances, accommodations, and lease enforcement matters
3. Monitor resident satisfaction and implement strategies that improve retention and housing stability
4. Ensure resident communications are accessible, professional, and culturally responsive

Compliance and Reporting

1. Ensure compliance with applicable federal, state, local, and program requirements, including LIHTC, HUD, Rural Development, USDA, and CHFA
2. Maintain audit and inspection readiness and oversee corrective action plans
3. Ensure accurate and timely reporting related to occupancy, compliance, financial performance, collections, and operations
4. Oversee effective use of Yardi and other property management systems
5. Maintain data integrity and records in accordance with regulatory and organizational requirements

Financial and Asset Management

1. Protect and improve the performance and long-term value of BCHA assets
2. Monitor budgets, revenues, expenses, rent collections, vacancy loss, and operating performance
3. Review financial results and implement corrective action when goals are not met
4. Approve expenditures within assigned authority and ensure compliance with funding and procurement requirements
5. Support budgeting, forecasting, capital planning, and asset preservation strategies

Development and Strategic Planning

1. Partner with Housing Development to support property transitions, operational readiness, and lease-up of new developments
2. Participate in long-range portfolio planning and operational improvement initiatives

Additional Responsibilities

1. Performs related work, as required
2. May be reassigned during emergency situations

Qualifications

PLEASE NOTE: When completing your application describe all relevant education and experience, as applications are assessed based on the required qualifications listed. Resumes and other attachments are not accepted in lieu of completed applications and will not be reviewed in the initial screening process. Any personally identifiable information (PII) such as name and address will be redacted from applications that meet the minimum screening requirements and are forwarded to the hiring manager. If the hiring manager selects you to advance in the hiring process, your attachments will then be shared with the hiring team.

EDUCATION & EXPERIENCE:

Boulder County is looking for well qualified candidates to fill our positions. Any combination of relevant education and experience is encouraged. In this position, we are looking for a minimum of:

• 8 (eight) years of combined education and experience in in housing or property management related work

INCLUDING

• 2 (two) years of supervisory experience

Additional related education may count towards required experience.

DRIVER'S LICENSE:

• Applicants must have a valid driver's license and a clean driving record
• For more information regarding a clean driving record, please click here.

BACKGROUND CHECK:

• A job offer is contingent on passing a background investigation

Supplemental information

PREFERRED QUALIFICATIONS:

• Bilingual in English and Spanish
• Additional compensation will be provided based on the use of bilingual skills.
• Experience leading property management teams and multi-site housing portfolios
• Experience leading lease-up for new affordable housing developments, acquisitions, rehabilitated properties, or property transitions
• Experience managing a geographically dispersed, multi-site affordable housing portfolio
• Experience with tenant accounts receivable, delinquency reduction, repayment agreements, and collection strategies
• Experience preparing for and responding to regulatory reviews, investor reviews, audits, management and occupancy reviews, and physical inspections
• Experience with Yardi Voyager, RentCafe, or comparable property management and resident-service systems
• Professional certification such as Housing Credit Certified Professional, Certified Occupancy Specialist, Specialist in Housing Credit Management, Certified Property Manager, Accredited Residential Manager, or a comparable credential
• Experience working in a public-sector, housing-authority, nonprofit, or mission-driven environment

KNOWLEDGE, SKILLS, & ABILITIES:

• Knowledge of affordable housing property management, leasing, occupancy, accounts receivable, compliance, budgeting, and resident relations
• Knowledge of LIHTC, HUD, Rural Development, USDA, CHFA, or similar affordable housing programs
• Ability to analyze operational and financial performance and hold staff accountable for results
• Strong leadership, coaching, communication, conflict resolution, and project management skills
• Ability to develop strategies that improve occupancy, lease-up, resident retention, and collections
• Ability to interpret and apply housing regulations, funding requirements, policies, and contracts
• Proficiency with Microsoft Office, Yardi, and related property management software
• Commitment to fair housing, equity, accessibility, and resident-centered service
• Ability to maintain confidentiality and handle sensitive information appropriately

PHYSICAL REQUIREMENTS:

Work Environment: Works in clean, comfortable environment in the office. On housing sites, may occasionally encounter fumes and/or loud noise.

Physical Demands: This position works equally in an office setting and at housing sites. In the office, it is primarily sedentary physical work requiring the ability to lift a maximum of 20 pounds; occasional lifting, carrying, walking, bending over, and standing; frequent hand/eye coordination and finger dexterity to operate personal computer and office equipment; vision for reading, recording and interpreting information; speech communication and hearing to maintain communication with employees and customers. At housing sites, there may be an occasional need to work in inclement weather.

Equipment Used: Frequently uses standard office equipment including personal computers, scanners, calculators, printers, shredding machine, telephones, fax and copy machines.

Boulder County is a workplace dedicated to supporting individuals and families of all types and to fostering a diverse, inclusive, and respectful environment for all employees. We prohibit unlawful discrimination against applicants and employees on the basis of race, color, religion, gender, gender identity, national origin, age, disability, socio-economic status, sexual orientation, genetic information, or any other status protected by applicable federal, state, or local law.

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