Job Description

Essential Responsibilities:

• Assist Property Managers and Sales with Short-Term Rental (STR) applications, ensuring timely submissions and compliance.
• Track expenses and report on property performance.
• Review invoices and vendor payments, ensuring accuracy and proper documentation in management software
• Ensure the highest standard of care for managed properties by coordinating with housekeeping, maintenance, and front office teams
• Provide clear, professional, and proactive communication with homeowners in the absence of Property Managers
• Collaborate effectively with My Vacation Haven team members to support seamless operations
• Oversee administrative and operational duties related to property management
• Liaise with vendors and service providers as necessary
• Conduct daily inspections to ensure properties meet My Vacation Haven’s cleanliness standards
• Work closely with vendors to resolve any cleaning or maintenance issues before guest arrival.
• Manage inventory and track supply usage, performing bi-annual inventory checks.
• Supervise and train property inspectors, ensuring adherence to company standards.
• Collaborate with vendors, property owners, and management to maintain quality standards.
• Assist Property Managers in achieving operational goals.
• Work closely with the operations team to enhance owner and guest satisfaction
• Adheres to applicable federal laws, rules, and regulations including those related to Anti-Money Laundering (AML) and the Bank Secrecy Act (BSA).
• Other duties as assigned.

Minimum Required Skills & Competencies:

• Strong customer service skills with a commitment to delivering an exceptional experience.
• Ability to multitask and prioritize effectively in a fast-paced environment managing multiple properties.
• Detail-oriented with excellent problem-solving skills.
• Strong organizational and time management abilities.
• Prompt and professional response to emails, phone calls, and text messages.
• Exceptional verbal and written communication skills.
• Self-motivated with the ability to work independently.
• Experience in vacation rental property management preferred.
• Familiarity with Escapia software is a plus.
• Proficiency in Microsoft Office applications, including Excel, Word, and Outlook.
• Valid driver’s license with a clean driving record.
• Flexible availability, including weekends, evenings, and holidays.

Desired Skills & Competencies:

• Experience in vacation rental or property management preferred
• Proficiency in Microsoft Office Suite and property management software (e.g., Breezeway preferred). Physical Requirements:
• Express or exchange ideas by means of the spoken word via email and verbally.
• Ability to lift 40 pounds and exert up to 40 pounds of force. Use your arms and legs. Frequent standing, walking, sitting, carrying, bending, reaching and twisting.
• Have close visual acuity to perform activities such as analyzing data, viewing a computer terminal, reading, and preparing documentation.
• Subject to internal and external environmental conditions.
• The physical demands described here are representative of those that must be met by an employee to successfully perform the essential responsibilities of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential responsibilities.

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