Job Description

ABOUT GREYSTAR

Greystar is a leading, fully integrated global real estate platform offering expertise in property management, investment management, development, and construction services in institutional-quality rental housing. Headquartered in Charleston, South Carolina, Greystar manages and operates over $350 billion of real estate in more than 260 markets globally with offices throughout North America, Europe, South America, and the Asia-Pacific region. Greystar is the largest operator of apartments in the United States, managing over one million units/beds globally. Across its platforms, Greystar has nearly $79 billion of assets under management, including over $34 billion of development assets and over $36.5 billion of regulatory assets under management. Greystar was founded by Bob Faith in 1993 to become a provider of world-class service in the rental residential real estate business. To learn more, visit www.greystar.com.

JOB DESCRIPTION SUMMARY

You will run autonomous business units taking overall responsibility and accountability for the operations including team members, daily activities, and the resources of the property to achieve established budgeted financial and operational goals. Creates positive memorable experiences by exceeding expectations for all residents

JOB DESCRIPTION

Property Operations

• Leads the building’s day-to-day operations end to end, with ultimate responsibility for the proper functioning of facilities and services.
• Manages and/or oversees move-in, move-out and tenancy management processes.
• Resolves complex or escalated issues (operational, technical or resident-related).
• Conducts and oversees the asset’s internal audits and inspections (monthly and periodic), consolidating the results of the weekly audits.
• Ensures that asset information (leases, rents, unit status) is kept accurately up to date in the PMS and/or internal documentation.

Resident Experience

• Is ultimately accountable for resident satisfaction and the asset’s reputation.
• Directly manages sensitive complaints or those carrying legal or reputational risk.
• Organizes resident events throughout the year to strengthen the community and the asset’s reputation, defining the calendar and the approach for each event.

Leasing, Revenue & KPIs

• Accountable for the asset’s KPIs: occupancy, revenue, service level and incidents.
• Works with Leasing on pricing and renewal strategy; approves non-standard terms.
• Oversees lease agreements, security deposits and arrears control, with authority to escalate or apply penalties.
• Carries out sales activities aimed at closing apartment and retail unit leases, in coordination with the Central Sales Team.
• Works with Marketing and Sales to update and review the asset’s published listings.
• Is responsible for securing lease renewals, approving the corresponding rent increase.
• Manages lease terminations, applying penalties for breach where applicable.
• Coordinates with Finance on the refund of security deposits and legally required deposits at the end of the lease.

Vendor & Maintenance Management

• Negotiates with and onboards vendors; approves invoices and quotes for corrective and preventive maintenance.
• Identifies operational improvements for the asset and escalates them to Asset Management/OM.
• Coordinates and manages the asset’s cleaning and maintenance services, as well as make-ready work between move-outs and move-ins.
• Approves quotes from external contractors for make-ready work when necessary, controlling the asset’s relet time.
• Acts as the point of contact with the general contractor and manufacturers for managing and claiming warranty coverage (e.g., appliances), escalating and closing cases as required.
• Authorizes and manages the transfer of utility contracts (electricity, water, gas) for the asset.

Financial & Administrative Management

• Accountable to Finance and the OM for the asset’s operating budget.
• Serves as the point of contact with corporate teams (Finance, Operations, Asset Management).
• Works with the Operations Assistant on aging control and collection for the asset, validating cases that require escalation or action against the resident.
• Reviews the asset’s P&L to control costs and provisions, with the aim of achieving the Net Operating Income (NOI) defined for the asset.

Compliance & Safety

• Ensures compliance with the LAU (Spanish Urban Leasing Act) and with mandatory technical inspections.
• Drives the building’s Health & Safety culture.
• Works with the Legal department on managing case files involved in court proceedings related to the asset.

Knowledge & Qualifications

• Good level of general education
• Proficient in the use of Microsoft Office packages including Word, Excel and Outlook.
• Proficiency in using property management software. Training will however, be provided.

Technical skills

• Knowledge of the LAU (Spanish Urban Leasing Act) and the applicable regulatory framework (security deposits, extensions, rent updates, arrears). It is an explicit requirement of the role and high-risk if it fails.
• Reading and controlling an asset-level P&L: costs, provisions, budget variances and their impact on NOI.
• Advanced use of a PMS systems and average knowledge of Excel, for tracking of occupancy, aging and relet time.
• Basic knowledge of building maintenance: systems, mandatory inspections (elevators, fire protection, Legionella, etc.) and warranties.
• Management of move-in, move-out and make-ready, with a focus on reducing vacancy days.

Commercial skills

• Closing leases and negotiating renewals, with the judgment to know when to concede on terms and when not to.

People and resident management skills

• Conflict management and handling of sensitive complaints, including formal written responses that do not admit liability.
• Highly careful written communication, because every response to a resident can end up in a public review or in court proceedings.
• Service orientation and reputation management, including online review management.

Important Notice: Greystar will never request your banking details or other sensitive personal information during the interview process. Greystar does not conduct any interviews via text or messaging, and all communication will come from official Greystar email addresses (@greystar.com). If you receive suspicious requests, please report them immediately to AskHR@greystar.com.