Job Description

Property Manager

The Property Manager plays an integral role in the success of our team, our community and creating a place our residents are proud to call home. You will be responsible for providing unparalleled service to our residents by coordinating and facilitating the day-to-day operations of our multi-family apartment community.

The Property Manager has the ultimate responsibility for the success of his/her Community. You are responsible for day-to-day operations. This role is responsible for empowering the team to work toward individual and collective excellence.

Essential Job Functions, Duties, and Responsibilities

• Meet the financial goals of the community and develop an engaged team of employees

• Ensure the community is meeting occupancy goals, utilize marketing strategies to secure prospective residents, and confirm that leasing staff techniques are effective

• Prepare annual budgets, maintain vendor/contractor communications concerning scheduling, billing, and vendor relations, and process invoices in a timely manner

• Handle resident concerns and requests in a timely manner

• Maintain resident lease retention

• Maintain on-going knowledge of immediate marketplace and a strong understanding of marketing principles

• Teach and train community policies and expectations to all staff, ensure high level of understanding and that policies are followed

• Train and supervise all staff to do essential functions of their roles

• Maintain accurate staff records as required by the Employer

• Rent apartments, and consistently meet occupancy goals of the community

• Prepare, process and sign all leases and related forms

• Ability to handle confidential information

• Interacts positively with residents to maintain high levels of resident satisfaction

• Demonstrate strong professionalism and integrity as a representative of the community

• Contribute to cleanliness and curb appeal of the community

• Comply with all industry Fair Housing rules and regulations

• Operate within OSHA (Occupational Safety and Health Act) standards and company safety policies at all times

• Other duties assigned by Regional Director of Operations

Required Skills and Qualifications

• Capable of performing the essential functions of the job, with or without reasonable accommodations

• Ability to understand and communicate written and verbal directions

• The Property Manager is expected to work core hours M-F and then as needed to ensure the job is done with outstanding customer services skills

• Well organized with excellent attention to detail

• Aptitude to work independently with excellent time management skills

• Regular attendance, reliability and punctuality is necessary to meet the needs of applicants, new and current residents, guests and outside vendors during regularly scheduled hours

  • Ability to work nights and weekends, upon request

  • Must be able to work overtime as needed

  • Required to work on an on-call basis

Education and Experience

• High School Diploma or GED Equivalent

• Fluent in the English language, both verbal and written

• Proficient in Microsoft Office Suite

• Minimum of two years of on-site property management experience required

• Minimum of two years of supervisory and managing budgets experience required

Tools

Tools and equipment listed are representative of those typically used; other tools and equipment may be used as needed. Use of cleaning products and equipment such as vacuum cleaners, brooms and mops are required. Additionally, employee may use snow removal equipment such as shovels and/or snow blowers.

Supervisory Responsibility

All staff report to the Property Manager.

Physical Demands

While performing the duties of this job, the employee is regularly required to sit; stoop; kneel; climb stairs; crawl; lift, push or pull objects (up to 50 pounds); talk; and/or hear. The employee is frequently required to walk; stand; use hands, handle, or feel; and reach with hands and arms. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception, and ability to adjust focus. Must have the ability to read, write, and communicate with internal and external customers.

Platinum Service®

Platinum Service® is characterized by a high level of responsiveness delivered in a flawless, timely and caring way. Employees commit to providing courteous, responsive, and quality service to our residents by following the principles of our Platinum Service® program.

Fair Housing

It is the policy of the Community to adhere to the requirements of all federal, state, and local privacy, property and civil rights laws, including Title VIII of the Civil Rights Act, commonly known as the “Fair Housing Act.” The Fair Housing Act establishes federal policy for providing fair housing throughout the United States and is intended to assure equal housing opportunities for all citizens. Consistent with the law, it is the policy and commitment of the Community to ensure that fair and equal housing opportunities are granted to all persons in housing and rental opportunities regardless of race, color, religion, gender, sexual orientation, and marital status, status with regard to public assistances, familial status, national origin, or disability. This will be accomplished through employee awareness of legal requirements, along with ongoing training and instruction. All employees are expected to follow the Community’s policies and the law regarding fair housing.

Working Conditions

This position will be required to work more than 40 hours per week, and on any day, including but not limited to weekends and holidays as necessary. While performing the duties of the job, the employee works in indoor and outdoor weather conditions, including inclement weather. The noise level of the environment is usually moderate. This position is subject to callback during emergency conditions (e.g. severe weather, evacuation, post-disaster, etc.).

Conclusion

All employees are expected to follow all policies and procedures. These policies and procedures can be found in the employee handbook, department policy and procedure manuals and with your supervisor. This job description is intended to convey information essential to understanding the scope of the position and it is not intended to be an exhaustive list of skills, efforts, duties, responsibilities or working conditions associated with the position. Nothing in this job description restricts management's right to assign or reassign duties and responsibilities at any time.

Acknowledgement

I understand this job description and its requirements, and that I am expected to complete all duties as assigned. I understand the job functions may be altered from time to time.

By signing below, I acknowledge I am able to perform the essential functions of this job with or without a reasonable accommodation. If I require a reasonable accommodation, I will inform the recruiter/hiring manager, my manager, or Human Resources and agree to participate in the interactive process to discuss possible accommodations.

Qualifications

Wage

$23-$25