Job Description

The Property Manager is responsible for overseeing the daily property management operations of the adult community housing and adult residential services programs, ensuring efficient tenant processing, regulatory compliance, and high-quality service delivery. This role supports positive apartment complex and tenant relations, smooth unit turnover, and accurate documentation across all systems.

Responsibilities

Primary Job Functions:

Housing

• Manage day-to-day property operations for the housing program.
• Process tenant applications and conduct eligibility reviews.
• Approve tenants in accordance with program requirements and organizational policies.
• Calculate income-based rent and prepare all related documentation.
• Create leases, renewals, and all required tenant paperwork.
• Maintain accurate, organized, and compliant tenant files.
• Review and assess potential lease violations; issue violation notices as needed.
• Process monthly rent charges and maintain all corporate leases.
• Convert vacant units to move-in ready status and coordinate turnover activities.
• Correspond with apartment complexes regarding tenant or apartment concerns.
• Maintain compliance with corporate leases and housing program requirements.
• Ensure all databases remain up to date with accurate lease dates, vacancy status, and rent amounts.
• Coordinate with case managers and apartment complexes to resolve tenant or unit-related issues.
• Coordinate vendor activities related to apartment maintenance, cleaning, or repairs.
• Collaborate with internal teams to support program goals and continuous improvement.

Courteous and respectful towards consumers, visitors and co-workers:

• Treat consumers, visitors and co-workers with care, dignity and compassion
• Respect consumers’ privacy and confidentiality
• Is pleasant and cooperative with others
• Assist consumers, visitors and co-workers as needed
• Personal values don’t inhibit ability to relate and care for others
• Is sensitive to the consumer’s needs, expectations and individual differences
• Is gentle and calm with consumers, families and others as appropriate

Administrative and Other Related Duties as assigned

• Appropriately supervise staff according to AHS human resources guidelines
• Actively participate in Performance Improvement activities
• Actively participate in AHS committees as requested
• Document how-to instructions of job duties
• Assist with paperless initiative by organizing and maintaining electronic files
• Complete assigned tasks accurately and in a timely manner
• Follow AHS policies and procedures
• Receive and respond to inquiries of billing matters promptly and courteously
• Perform financial analysis as needed
• Assist with performance of duties of other staff in periods of absence
• Perform other duties as assigned

Supervision and Consultation

• Seek supervision and consultation as needed
• Accept and employ directives for improvement
• Actively work to enhance skills

Qualifications

Minimum Qualifications:

Associate’s degree in business or related field. Five years of related work experience may be used in lieu of education requirement. Minimum of two years of property management experience. NAHMA NAHP or CPO designation preferred. Experience with HUD PBRA preferred. NAHMA SHCM designation a plus. Applicant should have advanced knowledge of Microsoft Excel and the ability to process and analyze large volumes of electronic data or handwritten data. Proficient with computer applications including Microsoft Office, Outlook and Electronic Health Record systems. Has the ability to work independently with minimum supervision and excellent problem-solving skills with attention to detail. Working knowledge of HUD rules and regulations is a plus. Working knowledge of grant preparation is plus. Knowledge of HIPAA and relative compliance is a plus.