Job Description

At Encore, we’re here to make residential property management feel personal, thoughtful, and seamless. Since we opened our doors in 2004, our mission has been simple: to deliver an outstanding experience for every customer, with genuine care at the heart of everything we do. We don’t just look after buildings, we look after the people who call them home, treating each property as if it were our own.

The Encore culture not only attracts the brightest talent, but also industry recognition as we've been awarded Employer of the Year on many of occasions. Our ambition is to be regarded as the most professional managing agent in the country - with a team of exceptional people who are energised by what they do. Were all about communication, collaboration, teamwork – and having fun while we work. By creating an inviting environment for our people to be inspired, learn and flourish can make all the difference.

The Role

We’re looking for an energetic, customer service driven Property Manager to manage a portfolio of residential estates and deliver top-tier service. This is more than just a job—it’s your chance to fast-track into an Estate Manager role her at Encore! If you're passionate about property, love working with people, and have a knack for getting things done, this is your moment.

What You’ll Do

In this role, you’ll ensure that all policies and procedures are applied to the highest standards. Your key responsibilities will include:

• Managing Financials Prepare budgets, monitor expenditure, and conduct regular financial reviews to maintain the financial health of each estate.

• Maintenance Oversight Implement planned and reactive maintenance programs, ensuring all site inspections, contractor management, and health & safety regulations are adhered to.

• Stakeholder Communication Lead meetings with residents and directors, draft professional correspondence, and resolve issues efficiently and diplomatically.

• Major Works Oversee major works programs, tender contracts, and ensure all assets and insurance claims are effectively managed.

What You’ll Bring:

• Qualifications

  • TPI Part 1 or other property qualifications desirable.

• Experience

  • 3+ years of relevant management experience, ideally in property, estate, or customer management.

  • Budget and financial control experience, with some knowledge of building systems and maintenance.

• Skills

  • Strong time management, project management, and delegation skills.

  • Excellent communication, both written and verbal, with a knack for financial analysis.

  • Proficiency in Microsoft Office; knowledge of Qube is a plus.

• Behaviours

  • Accountable, thorough, and committed to delivering quality.

  • Positive, calm, and adaptable under pressure.

Why Join Encore?

At Encore, we don’t just manage properties—we create communities! You’ll get the chance to work with a dynamic team, grow into an Estate Manager role, and be part of an exciting journey. We offer a supportive, forward-thinking environment where your career can flourish.

Encore operate a hybrid working model. This role would be 2 days in our Cambridge office, 2 days working from home and 1 day out on site.

The salary banding for this role is £35,000 - £45,000 dependent on experience.