Job Description

Location: The Rosie - Chicago, IL.

Employment Type: Full-time, On-site.

About the Company

FLATS® is a lifestyle-driven real estate company known for its creative approach to urban apartment living. We pride ourselves on being “anything but expected,” with a mission to “bring big style to smart spaces.” Through thoughtfully designed units and state-of-the-art technology, we curate what we call the FLATS life – providing homes with soul that embrace value, individuality, and community. At FLATS, we believe living well is a necessity, not a luxury, and we strive to revolutionize city living by offering residents great design, authentic experiences, and a vibrant community in every property we operate.

Key Responsibilities

• Ensure compliance with company policies and procedures, as well as local, state, and federal regulations, including Fair Housing, Americans with Disabilities Act, and Fair Credit Reporting Act.
• Approve invoices, reconcile work performed, and manage communication between vendors, accounting, and clients.
• Complete weekly, monthly, and quarterly reporting requirements, including but not limited to: financial reports, leasing reports, budget reporting, capital improvement reports, and resident satisfaction reports.
• Set rent rates, ensure timely rent and fee collection, make financial bank deposits, and prepare and review monthly financial status reports.
• Manage the financial performance of the asset, including actual-to-budget performance for occupancy, rent growth, retention, expenses, and NOI.
• Approve prospective resident applications, conduct periodic apartment inspections, evict residents, and impose and collect late fees and other charges.
• Promote resident satisfaction and retention by responding to complaints, questions, and requests in a timely manner, and ensuring maintenance team compliance with service standards.
• Lead the leasing program including resident retention/renewal to maintain maximum occupancy. Coach, lead, train, and motivate the leasing professional to success.
• Conduct regular property inspections to ensure that the physical aspects of the property, grounds, buildings, and amenities meet established standards for safety, cleanliness, and general appearance.
• Assist in managing the client/owner relationship by meeting with owners, conducting property tours, providing updates and information about the property’s performance, and responding to owner requests as needed.
• Oversee resident relations, including resident communication by way of phone, email, and other methods. Ensure residents’ needs are exceeded and an exceptional experience is delivered at all times.

Requirements

• 3+ years of experience in residential property management (multi-family or mixed-use preferred).

• High school diploma or equivalent required; Bachelor's degree or CAM/CPM designation is a plus.
• Active Leasing Agent License.
• Strong background with Luxury Class A properties.
• Strong understanding of leasing, maintenance, budgeting, and tenant relations.
• Experience managing property-level budgets, financial reporting, and expense control.
• Ability to analyze financial performance, including rent rolls, variances, and NOI.
• Proficient in Yardi property management software.
• Knowledge of local housing regulations, Fair Housing laws, and leasing practices.

Benefits

• Compensation: $80,000 annually + quarterly incentives by KPI achievement.

• Medical, dental, and vision insurance, 401(k) with employer match, and paid time off (PTO).

FLATS LLC is an equal opportunity employer and complies fully with all Fair Housing, ADA, and employment regulations.