Hours: 0.6 FTE (approx. 22.5 hours)
Work pattern: Core working days will be Friday and Saturday with the choice of a week day
Location: On-site in a newly refurbished office in Sandown with free parking
Contract: 12 MonthFixed Term Contract (Maternity cover)
Create an outstanding experience for guests and homeowners
Travel Chapter’s Property Management team makes holidays feel effortless. As a Property Manager, you will coordinate our housekeeping and maintenance activity, support guests with queries and ensure our properties are always guest-ready.
This role is fast-paced, varied and people-focused. You will be supported by an established and knowledgeable team and based in a brand-new office environment with ample free parking.
We know the perfect candidate does not need to tick every box. If the role excites you and you can do most of the below, we would love to hear from you.
• Coordinating Managed Services across a regional portfolio of holiday homes
• Supporting guests before, during and after their stay
• Working with housekeeping and maintenance suppliers to maintain high standards
• Planning and problem-solving to keep operations running smoothly
• Carrying out periodic property visits and spot checks
• Handling feedback and complaints constructively
• Managing stock levels, supplier invoices and charges
• Helping with the onboarding of new properties and supporting growth
• Delivering service aligned to homeowner expectations and KPIs
Operational cover & on-call
To support our seven-day operation, the team participates in an on-call rota. Current on-call hours are 5pm–9pm Monday to Saturday and 9am–9pm on Sundays, with retainer payments made in addition to salary.
• Proven customer service experience in a fast-paced environment
• Excellent organisational, planning and multitasking skills
• A positive, solutions-focused mindset
• The ability to build strong relationships with a wide range of people
• High attention to detail and a focus on presentation standards
• Confidence using systems, data and structured processes
• Flexibility to support a 7-day operation, including the core days listed above
Experience in holiday lettings, housekeeping coordination, maintenance scheduling or property operations would be helpful but is not essential.
Travel Chapter is a certified B-Corp and a Sunday Times Best Place to Work. We care about the experience we create for homeowners, guests, communities and our people.
You will enjoy:
• A newly refurbished office environment
• Free on-site parking
• An experienced and supportive team
• Real ownership and variety in your work
Ready to start your next chapter?
If this sounds like you, apply today. We would love to talk.
With over 30 years’ experience in the holiday letting industry, The Travel Chapter is one of the leading agencies specialising in self-catering accommodation across the UK.
Our expert teams provide an exceptional service to thousands of holiday property owners throughout the UK and thousands of holidaymakers looking to enjoy some quality time away. A personal approach lies at the heart of our business, with regional offices and local property account managers across the country providing an unrivalled face-to-face service.
Behind the scenes, hundreds of dedicated team members keep bookings coming in around the clock, helping potential customers find their perfect accommodation match.
Our promise? Simple, stress-free and successful letting.
Whether you’re a holiday home owner looking to unlock your property’s potential, or a dynamic individual embarking on the next chapter in your career, we’d love to hear from you.
*5-star, Platinum Trusted Service Award 2020 from Feefo - exceptional service as standard*
