Job Description

The Job

• Oversee daily mall operations, including facilities, security, cleaning, and maintenance
• Ensure compliance with lease terms, HKHS policies, tenancy regulations, and statutory requirements
• Handle tenant and stakeholder enquiries and complaints professionally
• Monitor and manage contractors to meet service and quality standards
• Support promotional events and implement crowd control and safety measures
• Coordinate with leasing teams to support occupancy and tenant compliance
• Manage emergencies and operational issues, deputising for the Manager when required
• Supervise frontline staff and allocate duties to maintain service excellence

The Person

• F.7 matriculant and completion of Year 2 of Diploma in Housing Management.
• Degree or Diploma holders in relevant disciplines (Property Management, Housing Management, Facilities Management, Business Administration) preferred.
• Minimum 7 years’ experience in property management.
• Thorough experience in managing managed properties, and non-domestic premises is a definite advantage.
• Conversant with Building Management Ordinance (BMO), Deed of Mutual Covenant (DMC), and relevant ordinances.
• Good knowledge of property management concepts and maintenance affairs.
• Strong customer service, problem-solving, and interpersonal skills.
• Good influencing and negotiation skills; able to express ideas precisely, systematically, and clearly in both written and spoken Cantonese and English.
• Effective supervisory skills; proactive, able to cope with stress and work pressure.
• Candidate with less experience will be considered as Assistant Manager (Property Management)