Job Description

Top Dane County Workplace 2019–2025 — Join Our Winning Team!

Why Horizon?

• Award-Winning Culture: Proud Top Workplace for 7 years running.
• 40+ Years of Excellence: Setting industry standards since 1984.
• Values-Driven: Built on honesty, integrity, respect, and compassion.
• Strong Benefits: Health, dental, vision, life, and supplemental coverages (including pet + critical illness).
• Generous PTO: 9 paid holidays + PTO to start.
• Team-Focused Environment: Supportive, collaborative, and inclusive.
• Growth Opportunities: Continuous learning and professional development.
• Work-Life Balance: Flexible scheduling to support your life.
• Employee Appreciation: We celebrate effort, achievement, and dedication.

What You’ll Do

Support River Bluff Townhomes (West Bend) and Alta Mira II (Milwaukee) as the friendly, organized, go-to team member who helps the community run smoothly.

• Resident Support: Be the welcoming, helpful presence residents rely on.
• Smooth Operations: Manage admin tasks, assist with leasing, and help coordinate events.
• Team Collaboration: Partner with the maintenance team to ensure the properties are well-maintained and residents receive exceptional service—especially when extra support is needed.

Responsibilities:

Leadership:

• Foster a harmonious community atmosphere among residents.
• Enforce property rules and regulations.
• Follow up on maintenance requests and repairs.

General Office:

• Monitor and report on outside contractors and vendors.
• Maintain flexible office hours to meet business needs.
• Respond to voicemails, faxes, and emails within 24 hours during the business week.
• Answer the property cell phone during business hours.
• Facilitate resident meetings as needed.
• Manage laundry money collection monthly.
• Submit petty cash forms and receipts for reimbursement.

Social Programming:

• Manage petty cash as per policy.
• Organize social committees and plan monthly activities.
• Host and participate in community events.

Housekeeping and Light Maintenance:

• Ensure vacant apartments are show-ready and maintain curb appeal.

Leasing and Marketing:

• Implement the annual marketing plan and adjust as needed.
• Strive for consistent 100% occupancy.
• Abide by Fair Housing Laws.
• Conduct outreach marketing in the community.
• Maintain prospect records and follow up.
• Host open house events and conduct tours as needed.
• Conduct application interviews and lease signings.
• Perform move-in orientations.

Compliance:

• Complete and submit required paperwork.
• Notify the Compliance Department of any policy breaches.
• Adhere to Horizon’s policies and regulations.

Requirements

Qualifications:

• Prior property management experience preferred.
• Experience in customer service, leadership, and management.
• Strong communication skills with diverse groups.
• Conflict resolution skills.
• Ability to perform light maintenance and repairs.