Job Description

SUMMARY

The Property Manager position supports and assists in the management of commercial real estate in accordance with the Management Agreements. The Property Manager is involved in all aspects of day-to-day operations of the property, including accounting, tenant relations, maintenance and repair, security, janitorial services, landscaping, snow removal, etc. The Property Manager handles tenant complaints and service requests, and preventative maintenance. The Property Manager assists in the preparation of the annual budget, reporting, capital planning and financial performance of the property.

KEY DUTIES & RESPONSIBILITIES

• Maintain positive tenant relationships through professional & effective responsiveness & proactive consideration of tenant issues, thereby ensuring that tenant expectations & landlord criteria are being consistently met
• Act as direct tenant liaison to ensure that all tenant construction activity & landlord work are well-coordinated, organized & proactively managed, & in fulfillment of lease obligations
• Meet with property management team, tenants, vendors, contractors & senior management as needed to review & provide support to resolve operational challenges & implement new initiatives
• Responsible for all relevant tenant communications
• Accountable for the health & safety of operations within the building
• Hold shared accountability for building presentation to ensure PWGSC best-in-class image is upheld at all times at the complex
• Provide assistance in the fulfillment of the maintenance & upkeep of ongoing resources & performance metrics including to meet program requirements & ensure maximum effectiveness
• Coordination of tenant events, tenant appreciation events & tenant meetings
• Assist in the preparation & implementation of initiatives to increase & uphold the quality & effectiveness of tenant relations
• Ensure insurance & contract files are complete, accurate & current
• Lead & develop junior property management staff
• Liaise with the PWGSC TA on an ongoing basis
• Manage inspection & audit process for services delivered
• Manage & report non-conformances & critical incidents (AWARE)
• Other duties as required

KNOWLEDGE & SKILLS

• More than three years up to five years of job related experience
• Community college diploma or equivalent training
• Ability to effectively communicate both orally and in writing with peers, managers and clients. (French and English)
• Strong working knowledge of MS Word, PowerPoint, Outlook, and Excel.
• 3+ years of directly relevant Commercial Real Estate Property Management experience.
• Security level 2 clearance

Licenses and/or Professional Accreditation

• CFM through IFMA
• CPM through Institute of Real Estate Management
• FMA Designation through BOMI
• RPA through BOMI