Job Description

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Job Title: Property Management Coordinator (US Residential Portfolio)

Location: Remote

Time Zone: US Time Zones (EST–PST)

We are seeking an experienced Property Management Coordinator to support the day-to-day operations of a US residential property portfolio. This role works closely with tenants, vendors, and property owners to ensure smooth lease administration, timely maintenance resolution, and consistent rent collection. You will be the operational backbone of the portfolio — keeping everything running efficiently while delivering a high standard of service to tenants and owners alike. Prior experience supporting US-based property management operations is required.

Key Responsibilities

• Manage rent collection processes, follow up on late payments, and maintain accurate payment records

• Coordinate maintenance requests from submission through to completion, liaising with vendors and contractors

• Serve as the primary point of contact for tenant communication, resolving issues professionally and promptly

• Manage lease administration including drafting, renewals, and tracking key lease dates

• Coordinate move-in and move-out processes including inspections and documentation

• Maintain accurate property records, tenancy files, and reporting within property management software

• Support vacancy management including listing coordination and leasing inquiries

• Proactively flag issues to property owners and escalate time-sensitive matters

Required Qualifications

• Experience in property management operations, specifically supporting US residential portfolios

• Solid working knowledge of core property management functions including rent collection, maintenance coordination, tenant management, and leasing

• Experience working within US property management software such as AppFolio, Buildium, Yardi, or similar

• Strong written and verbal communication skills in a tenant and client-facing environment

• Must have prior remote work experience, be fluent with remote collaboration tools and platforms (such as Slack, Zoom, Google Workspace, Asana, or similar), and have ideally worked with US-based companies. Applications without this experience will not be considered.

Preferred Qualifications

• Experience managing or supporting portfolios of 50+ units

• Familiarity with US landlord-tenant laws and fair housing regulations

• Experience coordinating with US-based vendors and contractors

• Spanish language proficiency

Tools & Technology

• AppFolio, Buildium, Yardi, Rent Manager, or similar

• Google Workspace

• Slack, Zoom

• Task and project management tools (Asana, ClickUp, Trello)

• CRM or owner communication platforms

Please NOTE It is crucial that you complete the application form in full. As part of the application process, you will be required to record a video. If your application is successful, you will receive an email confirming next steps — the video is the first step of the interview process. If you do not record a video, we will not be able to consider you for ANY open roles.

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