Job Description

Property Maintenance Coordinator

Position Type: Full-Time, Remote
Location: Remote
Working Hours: U.S. Business Hours

About the Role

At Pavago, one of our clients is hiring a Property Maintenance Coordinator to oversee maintenance operations across residential and commercial properties.

This is a fast-paced, coordination-focused role where you’ll manage maintenance requests, schedule vendors, track work orders, and ensure timely resolution of repairs. You’ll serve as the central point of communication between tenants, vendors, property managers, and ownership teams to keep maintenance operations running efficiently.

Responsibilities

Maintenance Coordination

• Receive, prioritize, and manage maintenance requests.
• Create and track work orders using property management systems.
• Monitor requests from intake through completion.
• Prioritize urgent maintenance issues and ensure timely resolution.

Vendor Management

• Schedule vendors, contractors, and technicians for repairs and inspections.
• Coordinate timelines and confirm service appointments.
• Verify vendor documentation, licensing, and compliance.
• Follow up to ensure work is completed on schedule.

Tenant Communication

• Communicate maintenance updates and scheduling with tenants.
• Provide timely follow-ups throughout the repair process.
• Confirm satisfaction after work is completed.
• Escalate emergency or unresolved issues when necessary.

Preventive Maintenance

• Schedule recurring maintenance, inspections, and preventive services.
• Maintain preventive maintenance calendars and tracking systems.
• Identify recurring issues and recommend process improvements.
• Support long-term property maintenance initiatives.

Documentation & Reporting

• Maintain accurate maintenance records, invoices, and work orders.
• Ensure documentation is complete and audit-ready.
• Track maintenance costs, vendor performance, and resolution times.
• Prepare maintenance reports for leadership.

Required Experience & Skills

• 2+ years of experience in property management, maintenance coordination, or facilities operations.
• Experience using Buildium, AppFolio, Yardi, or similar property management software.
• Experience coordinating vendors and managing work orders.
• Strong organizational and multitasking skills.
• Excellent written and verbal English communication skills.
• Proficiency with Google Workspace or Microsoft Office.

Nice to Have

• Experience supporting multiple properties or portfolios of 100+ units.
• Knowledge of HVAC, plumbing, electrical, or general building systems.
• Familiarity with OSHA, safety standards, or property compliance requirements.
• Experience implementing preventive maintenance programs.
• Residential, commercial, or multifamily property management experience.

What Success Looks Like

• Maintenance requests are resolved within SLA timelines.
• High tenant satisfaction with maintenance services.
• Vendors complete work accurately and on schedule.
• Maintenance documentation remains accurate and organized.
• Preventive maintenance is completed consistently.
• Minimal overdue or unresolved work orders.

Interview Process

• Initial Recruiter Screening
• Video Interview with Pavago Recruiter
• Practical Task (Maintenance Prioritization Exercise)
• Client Interview
• Offer & Onboarding

What Happens After You Apply

Right after you apply, you’ll receive an email invitation from Spark Hire to record your Intro Video This short, self-recorded video is the final step that completes your application.

Instead of repeating your background through multiple screening calls, you’ll introduce yourself once, allowing hiring managers to evaluate your communication style before interviews begin. This makes future interviews more meaningful while reducing unnecessary interview rounds.

You can record your video as many times as you’d like before submitting. Only your final submission will be reviewed. Please keep an eye on both your inbox and spam folder for your Spark Hire invitation.