Job Description

Built on meritocracy, our unique company culture rewards self-starters and those who are committed to doing what is best for our customers.

You are applying for a role with HFIS Limited – the group behind trusted brands such as mydeposits, Total Landlord Insurance, Property Redress, Landlord Action and Hamilton Fraser. HFIS Limited is part of Brown & Brown (Europe) Limited.

Working options | office-based with optional rotational remote working in line with divisional requirements

Working pattern | full time

Working hours | 37.5 (Monday – Friday) hours per week

Reports to | TLI Department Lead

What we’re looking for:

We’re looking for someone with experience in an administrative or customer service role to join our Property team. You’ll have a passion for delivering excellent customer service as you’ll be answering inbound calls and resolving queries.

Excellent attention to detail is a must as you’ll need to accurately enter data onto client records and complete this within the agreed service standards.

Experience in the property sector, especially the private rented sector will be useful but not essential, as will a basic understanding of the insurance or financial services industry. You’ll be a natural at working in a team and able to build effective relationships with clients, insurer partners, affiliates and other third parties.

Some of the things you'll get up to:

• Processing new business, renewals, revised renewals, lapses (including issuing receipts) and mid-term adjustments
• Managing client and departmental mailboxes
• Preparing written responses to routine enquiries
• Maintaining diary systems and providing first line telephone support where needed
• Data entry for Insurer Bordereaux
• Credit control support including contact parties for outstanding payments
• As sector leaders in the private rented sector, we expect all teammates to keep up to date with what is happening in the property market generally

We’d like you to have:

• Proven experience in an administrative or customer service role excellent attention to detail great organisational skills with the ability to meet deadlines
• The ability to adapt to different tasks at short notice and take initiative
• Enthusiasm to learn new skills
• The ability to work in a team
• A sound level of written and verbal communication along with good numerical skills
• A good understanding of Microsoft Word and Excel

Benefits:

• 23 days holiday + UK bank holidays
• Life assurance
• Private health care for you and dependents
• Employee assistance programme, including GP line, cashback for treatments, advice line
• Season ticket loan
• Rental deposit loan
• Annual leave purchase scheme
• As part of the HFIS Group, access to discounted personal insurance is available

At HFIS we value development and progression of all our people and so we also offer financial support for studying towards professional qualifications plus study time. As a teammate you will also benefit from a wide variety of high-quality in-house and external training.

We have a relaxed and friendly environment, and our dress code reflects this.

We are an Equal Opportunity Employer. We take pride in the diversity of our team and seek diversity in our applicants.