Job Description

Job Title: Property Inspection Administrator

Location: Worcester

Brand: Leaders

Salary: up to £20,547

Hours 30 Hours Per week split over 5 days

About Leaders:   

Leaders as part of LRG, is a well- established and reputable property group across the UK. With a history rooted in proving exceptional property services, Leaders has earned a commendable reputation for its commitment to professionalism, client satisfaction and expertise in the property market

Job Summary and key responsibilities:

We are looking for an organised, proactive and confident Property Inspection Administrator to join our team. The role will involve managing the daily diary and appointments for a team of Property Inspectors, coordinating access to properties, communicating with landlords and tenants, and providing general administrative support to ensure inspections are completed efficiently and on time.

The ideal candidate will have excellent organisational and communication skills, be comfortable speaking to landlords, tenants and contractors, and be able to manage a busy workload while maintaining a high level of attention to detail.

Key Responsibilities:

• Manage and coordinate the daily diaries and schedules for a team of Property Inspectors.
• Book, arrange and confirm property inspection appointments.
• Contact landlords and tenants by telephone, email and other communication channels to arrange access to properties.
• Coordinate appointments around tenant and landlord availability while ensuring inspectors' diaries are used efficiently.
• Reschedule appointments where necessary and deal with cancellations or changes at short notice.
• Follow up on outstanding appointments and ensure inspections are completed within required timescales.
• Maintain accurate records of appointments, property details and inspection outcomes.
• Liaise with landlords, tenants, contractors and other relevant parties.
• Answer telephone calls and respond to emails in a professional and timely manner.
• Provide general administrative support to the Property Inspection team.
• Update internal systems and databases with accurate and up-to-date information.
• Prepare daily schedules and communicate any changes to Property Inspectors.
• Monitor outstanding work and assist with ensuring deadlines and service levels are met.
• Deal with queries from landlords and tenants and escalate issues where appropriate.
• Assist with arranging access when keys, contractors or other arrangements are required.
• Ensure all relevant paperwork and documentation is completed and filed correctly.
• Support the wider property management/administration team with other duties as required.

What are we looking for:

• Previous experience in administration, property management, lettings, estate agency or a similar role is desirable.
• Excellent telephone and communication skills.
• Confident speaking with landlords, tenants and other external contacts.
• Strong organisational and diary-management skills.
• Ability to prioritise and manage a busy workload.
• Excellent attention to detail and accuracy.
• Good IT skills and confidence using Microsoft Office and property management systems.
• Professional, friendly and approachable manner.
• Ability to work independently as well as part of a team.
• Good problem-solving skills and the ability to remain calm under pressure.
• Flexible and able to adapt to changing schedules and priorities.

What we can offer you:

• Proven track record for career growth and advancement within the company
• Market leading training and ongoing professional development
• Access to a diverse portfolio of properties
• Supportive and collaborative team environment

Benefits:

• Competitive base salary
• Quarterly and yearly awards
• Salary sacrifice pension scheme
• Generous Holiday allowance, increasing by 1 day per year based on service
• Excellent Parental leave and newly introduced Fertility policy
• Staff discounts

LRG are an equal opportunities employer and encourage candidates of all backgrounds to apply. We look forward to welcoming a dedicated individual to our team who shares our commitment to excellence in the Real Estate Industry.

LRG does not engage the services of Recruitment agencies for the purpose of hiring. All job openings are managed directly by our Internal Recruitment team. We do not accept unsolicited CVs or candidate referral from Recruitment agencies, and any such submissions will not be considered.