Job Description

Reporting to the Regional Director, the Property Information Officer is accountable for data verification, reporting and analysis, system configurations, business requirements gathering, Data Integrity and operational analytics.

KEY DUTIES & RESPONSIBILITIES

Account Operations and Systems Support

• Responsible for Account Operations & Systems support to BGIS Clients and Client Account Team Members.
• As the business representative, works closely with the project management team and development to ensure client requirements are captured and met for system enhancements.
• Executes data changes to the asset management and preventative maintenance systems as required.
• Compiles data related to KPI’s.
• Responsible for KPI data and presents to the Client monthly, identifies non-compliance and risk to performance incentives.
• Works with Client to ensure successful delivery of KPI and related data.
• Suggests new KPIs and innovations to the Client.
• Compiles data and documentation related to contract deliverables.

Continuous Improvement and Issue Resolution

• Continuously seeks ways to gain greater efficiencies through activities such as recommending and implementing best practices, collaborating with internal teams to implement sustainable practices and improvement initiatives.
• Developing best practices and documenting for delivery of training.
• Resolves problems and/or conflicts and maintains open communication with the client account team and specific clients including providing regular written and oral reports to in response to escalations.
• Recommends solutions and implements appropriate actions for issues.
• Recommends solutions related to contract non conformances.
• Responsible for quality management of procurement, FM and PDS initiatives.

Documentation, Training and Policy

• Assists with development, documentation and review of policies, processes, training materials and work instructions for internal and external users.
• Provides training as required.
• Uploads the appropriate documents, forms and submissions to the internal portal to be shared, monitored and reviewed by the client account teams.
• Updates process documents including work instructions, forms and policies.

Data Analysis and Reporting

• Compiling and analyzing operational, financial and key performance indicator data to support client account teams.
• Reviews and verifies accuracy of all compliance-related data submitted from all client business groups and product lines, identifies issues and works with team to ensure corrected information is provided.
• Prepares and distributes related reports to relevant concerned parties. Highlights non-compliant items for concerned parties action and tracks non-compliance items to closure.
• Assists with reporting activities by collecting/collating the required data from the various Real Property Systems.

Drawings and Layouts

• Prepares documentation in various media such as CAD, PDF, MS-Word, JPEG, etc. as required.

Compliance

• Provides training to Operations team members to facilitate understanding of compliance data related requirements and interpretation.
• Reviews compliance data and identifies process inefficiencies and inaccuracies, develops action plans and works with team leads to implement.
• Development of compliance-related processes through activities including the provision of data reporting and analysis, and research of best practices.
• implementation of compliance-related processes through activities such as coordination of process implementation with relevant concerned parties, process documentation, providing contents to presentations, etc.

Other

• Participates in special projects and ad hoc analysis as required.

Other duties as assigned.

KNOWLEDGE & SKILLS

• In depth understanding of compliance requirements of relevant external organizations.
• Community college diploma or equivalent training (e.g. RPA, CET).
• Proficient with Building Information Modeling systems, knowledge of Real Property and building management applications such as Archibus, AutoCAD, ReVit, CMMS, BAS, etc.
• Minimum of 5 years of relevant job-related experience.
• Knowledge of quality management practices, ISO 9001.
• Strong proficiency in MS Excel, PowerPoint and Word.
• Effective Data management skills.
• Data reporting, verification and analysis skills. Attention to detail.
• Effective written communication skills.
• Problem solving skills.

Licenses and/or Professional Accreditation

• None Required.

This is a regular, full-time position with a salary range of $73.600 - $92,000 per annum. The starting salary will be based on the successful candidate’s competencies, including but not limited to experience, education and performance related to this role.