Job Description
Job title: Property, Facilities & Experience Manager
Location:
Machakos (with frequent travel to branches across different regions of Kenya)
About our client
Our Client is a leading Safaricom dealership with a growing network of 15 retail branches across Kenya. We are looking for a highly organized and hands-on Property, Facilities & Experience Manager to oversee maintenance, renovations, and overall branch standards, including ambience and staff work environment.
Role Summary
The Property, Facilities & Experience Manager will ensure all branches and offices are well maintained, visually appealing, cost-efficient, and operational at all times. The role includes managing repairs, coordinating renovations, maintaining brand consistency, improving ambience, and ensuring a productive work environment for staff.
Key Responsibilities
ï· Oversee maintenance and repair works across all branches
ï· Build and manage a reliable network of fundis (electricians, carpenters, painters, etc.)
ï· Conduct routine inspections of all outlets
ï· Manage renovations and new branch setups from start to finish
ï· Ensure consistent branding, layout, and cleanliness across all branches
ï· Work closely with interior designers to execute layouts and improvements
ï· Maintain lighting, ambience, display organization, and overall aesthetics
ï· Handle landlord communication, lease tracking, and rent negotiations
ï· Source and negotiate suppliers for materials and services
ï· Control and optimize maintenance and renovation costs
ï· Ensure offices are clean, comfortable, and conducive for staff productivity
ï· Maintain proper documentation and reporting of all works
Requirements
Requirements:
ï· Minimum 3–5 years’ experience in facilities/property management or retail operations
ï· Experience managing multiple locations is a MUST
ï· Strong negotiation and vendor management skills
ï· Basic understanding of construction, electrical, and interior works
ï· Strong eye for detail and appreciation for aesthetics
ï· Highly organized and able to manage multiple projects simultaneously
ï· Willingness to travel frequently between branches
ï· Strong problem-solving and execution skills
