Job Description

To provide comprehensive administrative and operational support in the management of the residential, commercial, and retail portfolio. The Property Executive will focus on the end-to-end leasing cycle, tenant relationship management, and ensuring 100% regulatory compliance with Dubai Land Department (DLD) and RERA standards

RESPONSIBILITIES:

The responsibilities and accountabilities include but are not limited to:

Leasing & Revenue Management

• Leasing Cycle: Manage the full leasing process, including property viewings, lead qualification, and negotiating lease terms under the guidance of the Portfolio Manager.
• Tenancy Renewals: Proactively manage the renewal calendar; initiate contact with tenants 90 days prior to expiry to negotiate terms in accordance with the RERA Rental Index.
• Inventory Management: Maintain an accurate and up-to-date availability list across the portfolio to minimize vacancy periods and hit occupancy KPIs.
• Move-in/Move-out: Coordinate the & quot;Move-in" and & quot;Move-out" inspections, ensuring all de-snagging is completed before new tenant handover.

Regulatory Compliance & Documentation

• Ejari Management: Execute the registration, renewal, and cancellation of all tenancy contracts via the Ejari system, ensuring full compliance with RERA laws.
• KYC Compliance: Collect and verify all mandatory tenant documentation (Emirates ID, Passport copies, Trade Licenses, etc.) to ensure legal "Know Your Customer" standards.
• Authority Liaison: Assist the Portfolio Manager in preparing documentation for the Dubai Land Department (DLD) and responding to inquiries from the Rental Dispute Centre (RDC).

Tenant Relations & Communication

• Primary Contact: Serve as the first point of contact for all tenant inquiries, complaints, and maintenance requests, ensuring high levels of tenant satisfaction.
• Conflict Resolution: Act as a mediator for minor tenant disputes and escalate complex legal issues to the Portfolio Manager or legal team.
• Financial Admin: Coordinate the collection of rent cheques, security deposits, and service charges; follow up on any bounced cheques or payment arrears.

Operational Support & Reporting

• FM Coordination: Liaise with FM Service Providers to ensure maintenance requests are closed within agreed SLAs.
• Data Management: Maintain a clean and accurate database of all tenant records, unit histories, and financial transactions.
• Reporting: Assist the Portfolio Manager in preparing Monthly Status Reports, specifically tracking occupancy trends and collection vs. spend.

Requirements

• Bachelor’s degree in Business Administration, Real Estate, or related field
• Minimum 2–4 years of experience in property management or leasing within the UAE
• Strong knowledge of UAE real estate regulations and Ejari procedures
• Excellent communication and negotiation skills
• Proficiency in Microsoft Office and property management/CRM systems
• Strong organizational and multitasking abilities
• Valid UAE driving license (preferred)
• RERA certification (preferred, depending on Emirate)