Job Description

Property Damage Claims Adjuster

Property Damage Claims, Insurance Adjusting & Client Advocacy

📍 Guadalajara, Jalisco, México
📍 Tijuana, Baja California, México
🏢 On-Site

Help Build the Recovery Behind the Mission

At FLF, helping clients recover after an accident goes beyond legal representation—it means ensuring every property damage claim is properly evaluated, negotiated, and resolved.

As our organization continues to grow, we rely on experienced claims professionals who understand insurance practices, property damage valuation, and strategic negotiations to maximize recoveries for our clients.

We are seeking an experienced Property Damage Claims Adjuster to investigate, evaluate, and negotiate property damage claims while serving as a trusted resource for attorneys, clients, and insurance carriers.

If you're passionate about insurance claims, property damage investigations, and advocating for fair claim resolutions, we'd love to hear from you.

Why This Role Matters

As our Property Damage Claims Adjuster, you will play a critical role in ensuring property damage claims are accurately investigated, properly documented, and strategically negotiated.

You'll collaborate closely with attorneys, clients, insurance carriers, repair facilities, and other stakeholders to strengthen claims, resolve disputes, and maximize financial recoveries while delivering an exceptional client experience.

Your work will directly influence claim outcomes, settlement value, operational efficiency, and client satisfaction.

Compensation & Benefits

• USD salary compensation paid twice a month
• Performance-based bonus opportunities
• Career growth within a rapidly expanding organization
• Ongoing professional development and insurance claims training
• Exposure to complex Personal Injury litigation and insurance negotiations
• Collaborative and client-focused work environment
• Modern offices located in Guadalajara's premier financial district and Tijuana

What You'll Do

Claim Evaluation & Investigation

• Conduct comprehensive investigations of property damage claims, assessing causation, liability, scope of loss, and overall financial impact.
• Review repair estimates, photographs, inspection reports, policy documentation, and supporting evidence.
• Identify inconsistencies, undervalued damages, coverage issues, or improper claim denials.
• Evaluate claims using industry standards, insurance guidelines, and policy interpretation.

Client & Stakeholder Coordination

• Work closely with clients to obtain required documentation and explain the claims process.
• Coordinate with insurance adjusters, carriers, repair facilities, contractors, and third-party vendors.
• Manage client expectations by providing timely updates and clear communication throughout the claim lifecycle.
• Ensure all required documentation is collected accurately and efficiently.

Damage Assessment & Documentation

• Prepare accurate property damage evaluations, repair estimates, and professional claim summaries.
• Present findings to attorneys, clients, and insurance representatives in a clear and organized manner.
• Maintain complete and compliant documentation of all claim activities, communications, and negotiations.
• Ensure accurate case documentation within claims and case management systems.

Negotiation & Claim Resolution

• Negotiate settlements with insurance adjusters to secure fair compensation for clients.
• Advocate for clients by challenging undervalued estimates, disputed damages, and unfavorable coverage determinations.
• Track claim progress from intake through final resolution while ensuring timely follow-up.
• Escalate complex claims when appropriate and support litigation strategy when necessary.

Cross-Functional Collaboration

• Partner with attorneys, case managers, and legal support teams to strengthen case strategy and outcomes.
• Provide subject matter expertise regarding property damage claims, insurance policies, and valuation methodologies.
• Support operational improvements that enhance claim handling efficiency and client satisfaction.
• Contribute to best practices for property damage investigations and negotiations.

What We're Looking For

Required Qualifications

• Bachelor's degree in Insurance, Business Administration, Finance, Risk Management, or a related field preferred; equivalent professional experience will be considered.
• Minimum 5–8 years of experience as a Property Damage Claims Adjuster, Insurance Adjuster, or similar role handling property damage claims.
• Strong knowledge of property insurance policies, claims handling procedures, adjusting practices, and insurance workflows.
• Proven ability to evaluate damages, prepare accurate repair estimates, and negotiate successful settlements.
• Strong analytical, investigative, and problem-solving skills.
• Excellent verbal and written communication skills with the ability to explain complex insurance concepts to clients.
• Ability to manage multiple claims simultaneously in a fast-paced environment.
• Professional proficiency in English.
• Proficiency in Microsoft Office Suite and claims management software.

Preferred Qualifications

• Experience working within a Personal Injury Law Firm or insurance carrier.
• Experience handling complex automotive property damage or total loss claims.
• Familiarity with Filevine or other legal case management platforms.
• Experience using estimating platforms such as Xactimate, CCC ONE, Mitchell, or Audatex.
• Professional claims adjusting or insurance certifications.

The Type of Person Who Thrives Here

Our most successful team members are:

• Analytical professionals who make objective, evidence-based decisions
• Skilled negotiators who confidently advocate for clients
• Detail-oriented investigators committed to accuracy and quality
• Strong communicators who build trust with clients and insurance carriers
• Highly organized professionals who manage multiple priorities effectively
• Collaborative team members who support successful legal outcomes
• Accountable professionals focused on delivering exceptional client service

Why Join FLF?

At FLF, property damage claims are more than insurance files—they're an important part of helping our clients rebuild after life-changing accidents.

You'll work alongside experienced attorneys and legal professionals while advocating for fair settlements that make a meaningful difference in our clients' recovery.

As we continue investing in operational excellence, technology, and client advocacy, you'll play a key role in strengthening one of the fastest-growing Personal Injury Law Firms.

About FLF

FLF is a growing Personal Injury Law Firm dedicated to helping injured individuals and their families obtain the justice and compensation they deserve.

Our success is driven by talented professionals across legal, client services, business operations, investigations, negotiations, and claims management who work together to deliver exceptional results. We believe that when great people, expert advocacy, and operational excellence come together, extraordinary outcomes follow.

Our Core Values

Loyalty – To our clients, our team, and our mission.

Trust – Building confidence through transparency, consistency, and results.

Respect – For clients, colleagues, and the communities we serve.

Accountability – Taking responsibility for outcomes, both successes and mistakes.

Continuous Growth – Striving to learn, adapt, and improve daily.

Equal Opportunity Employer

FLF is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive workplace for all team members.

Ready to Apply?

If you're excited about evaluating property damage claims, negotiating successful insurance settlements, and helping clients recover after life-changing accidents, we'd love to hear from you.

Please submit your resume along with a brief summary of a complex property damage claim you managed, including your evaluation process, negotiation strategy, and the business or client outcome your work achieved.