New Jersey Manufacturers Insurance Company (NJM) was founded in 1913 by a group of manufacturers seeking to provide cost-effective, safety conscious and financially secure workers' compensation insurance for their workers. From inception the Company has operated as a mutual, with a focus on the needs of its policyholders.
Today, NJM Insurance Group, is a leading mid-sized U.S. property and casualty insurance company with 90 consecutive years of A+ financial strength ratings by AM BEST. Due to exceptional employee experience, NJM has been included on the latest Forbes List of Best Employers in New Jersey for the fourth year in a row. The NJM reputation for being a top provider of outstanding customer service was reaffirmed by the most recent J.D. Power Auto Insurance Claims Survey.
The Property Damage Rep II is responsible for appropriately handling, settling, and closing property damage (automobile) claims that are deemed a total loss by bringing a prompt and amicable resolution. This includes verifying coverage, opening claims, contacting first and third-party claimants, salvage facilities, and other parties involved, and investigating, negotiating, and settling claims based on company guidelines and applicable law.
Schedule: Monday-Friday 8:45am-5:00pm
Essential Duties and Responsibilities:
Conclude all claims with an assigned probable or obvious total loss MOI with appropriate closing documents and reports signifying resolution in a timely manner.
Conduct ongoing review of all assigned files focusing on required investigation, application of coverage endorsements and necessary documentation. Will keep the supervisor informed on claims’ progress as needed.
Initiate appropriate action to conclude all claims in a manner consistent with existing law and multi-state regulations, utilizing company guidelines.
Investigate, review, analyze, and evaluate losses of greater complexity expeditiously in preparation for a prompt resolution, utilizing strong negotiation skills.
Required Qualifications:
At least one year of property damage claims experience
Requires strong oral and written communication skills.
Ability to deliver a high-quality customer service experience while showing empathy and kindness to customers in need.
Strong multi-tasking, problem-solving and decision-making skills.
Technical aptitude, including a working knowledge with Microsoft Office.
Mathematical and analytical acumen required.
Ability to work in a fast-paced environment.
Ability to balance multiple priorities and manage time effectively.
Ability to think critically, use resources and seek answers.
Reliable, with high integrity and strong work ethic.
Preferred Qualifications:
Bachelor’s degree is a plus.
Bilingual is a plus.
CT license is a plus.
Compensation: Salary is commensurate with experience and credentials.
Pay Range: $61,256-$77,255
Eligible full-time employees receive a competitive Total Rewards package, including but not limited to a 401(k) with employer match up to 8% and additional service-based contributions, Health, Dental, and Vision insurance, Life and Disability coverage, generous PTO, Paid Sick Leave, and paid parental leave in addition to state-mandated leave. Employees may also be eligible for discretionary bonuses.
Legal Disclaimer: NJM is proud to be an equal opportunity employer. We are committed to attracting, retaining and promoting a diverse and inclusive workforce that is fully representative of the diversity that exists in the communities in which we do business.
NJM is among the Mid-Atlantic's leading property and casualty insurers. Founded in 1913, NJM's mission is to provide value-based insurance solutions to its policyholders with the highest levels of service, integrity, and financial stewardship. The Company operates in a mutual fashion for the exclusive benefit of its policyholders. Headquartered in West Trenton, NJ, with offices in Hammonton and Parsippany, NJM employs nearly 2,500 workers.
- 2019-2023 Forbes Best In-state Employer (Ranked #11 out of 89 NJ employers in 2023)
- 2018, 2019, 2020, 2021, certified by J.D. Power for providing "An Outstanding Auto Claims Experience" for personal lines customers*
- 2018, 2019, & 2020 Clearsurance Customers’ Choice Top Ranked Insurance Companies
- 2021 American Heart Association Gold Level Workplace Health Achievement
- 2020 American Heart Association Silver Level Workplace Health Achievement
- 2019 Forbes Best Mid-size Employers in the country
*J.D. Power Auto Claims Certification Program℠ recognition is based on successful completion of an audit, exceeding a customer experience benchmark through a survey of recent claims servicing interactions, and a Financial Strength rating. For more information, visit jdpower.com.
