Job Description

Property Damage Manager

Property Damage Operations, Claims Management & Insurance Recovery

📍 Guadalajara, Jalisco, México

📍 Tijuana, Baja California, México

🏢 On-Site

Help Build the Claims Operations Behind the Mission

At FLF, helping clients recover after an accident means advocating for every aspect of their loss—including property damage.

As our organization continues to grow, we rely on experienced leaders who can oversee complex property damage claims, strengthen operational processes, and ensure clients receive fair and timely compensation.

We are seeking an experienced Property Damage Manager to lead our property damage operations, oversee investigations, manage negotiations, and optimize the claims process from initial assessment through final resolution.

If you're passionate about claims management, operational leadership, insurance negotiations, and delivering exceptional client outcomes, we'd love to hear from you.

Why This Role Matters

As our Property Damage Manager, you will serve as the operational leader responsible for overseeing the firm's property damage department and ensuring every claim is investigated, documented, negotiated, and resolved efficiently.

You'll collaborate closely with attorneys, adjusters, vendors, clients, and internal teams to improve operational performance while maximizing property damage recoveries and maintaining exceptional client service.

Your work will directly influence claim outcomes, department performance, financial recovery, operational efficiency, and client satisfaction.

Compensation & Benefits

• USD salary compensation paid twice a month
• Performance-based bonus opportunities
• Career growth within a rapidly expanding organization
• Ongoing professional development and leadership training
• Exposure to executive leadership and strategic operational initiatives
• Collaborative and results-driven work environment
• Modern offices located in Guadalajara's premier financial district and Tijuana

What You'll Do

Property Damage Operations & Claims Management

• Lead and oversee the firm's property damage department, ensuring efficient management of claims from intake through final resolution.
• Develop standardized workflows that improve claim handling, operational efficiency, and client experience.
• Monitor departmental performance and implement continuous process improvements.
• Ensure property damage operations align with organizational objectives and quality standards.

Claims Investigation & Damage Assessment

• Oversee comprehensive investigations involving residential, commercial, and vehicle-related property damage claims.
• Evaluate the cause, scope, and financial impact of property damage through documentation, inspections, and supporting evidence.
• Review investigative findings, repair estimates, and liability assessments to ensure claim accuracy.
• Identify discrepancies, fraud indicators, or claim risks requiring additional investigation.

Negotiation & Insurance Recovery

• Lead settlement negotiations with insurance carriers, adjusters, vendors, and third-party stakeholders.
• Negotiate repair costs, claim valuations, and settlement agreements that maximize client recovery.
• Resolve complex or escalated property damage disputes through strategic negotiation and policy interpretation.
• Monitor claim progress to ensure timely resolution and effective communication with all parties.

Vendor & Stakeholder Management

• Build and maintain productive relationships with insurance companies, contractors, repair facilities, engineers, and other external partners.
• Evaluate vendor performance and ensure service quality meets organizational standards.
• Coordinate effectively with attorneys, case managers, and legal teams to support successful case outcomes.
• Strengthen collaboration across internal and external stakeholders to improve operational efficiency.

Compliance, Reporting & Risk Management

• Ensure compliance with company policies, legal regulations, insurance requirements, and industry best practices.
• Prepare detailed investigation reports, claim summaries, operational dashboards, and performance recommendations.
• Maintain accurate documentation within claims management and case management systems.
• Identify trends, operational risks, and opportunities to improve claim outcomes and reduce financial exposure.

Leadership & Continuous Improvement

• Mentor and support team members while fostering a culture of accountability and operational excellence.
• Establish measurable KPIs and monitor departmental performance against business objectives.
• Recommend improvements to claims handling procedures, reporting, and operational workflows.
• Support strategic initiatives that strengthen the firm's property damage operations and long-term growth.

What We're Looking For

Required Qualifications

• Bachelor's degree in Business Administration, Risk Management, Insurance, Criminal Justice, Finance, or a related field preferred.
• Minimum 5 years of experience managing property damage claims, insurance operations, investigations, or risk management.
• Strong background in claims investigations, negotiations, dispute resolution, and insurance recovery.
• Extensive knowledge of property insurance policies, liability assessment, and claims handling procedures.
• Experience leading cross-functional teams and coordinating with attorneys, insurance carriers, vendors, and external stakeholders.
• Excellent analytical, organizational, and decision-making skills.
• Strong written and verbal communication skills with professional proficiency in English.
• Proficiency with Microsoft Office and claims management or case management platforms.

Preferred Qualifications

• Experience within Personal Injury law firms or insurance carriers.
• Previous leadership experience managing property damage teams or claims departments.
• Experience with vehicle property damage claims and total loss evaluations.
• Familiarity with Filevine, CCC ONE, Mitchell, Audatex, or other claims management platforms.
• Professional certifications in Claims Management, Insurance, Risk Management, or Leadership.

The Type of Person Who Thrives Here

Our most successful team members are:

• Strategic leaders who drive operational excellence and continuous improvement
• Analytical professionals who make sound, evidence-based decisions
• Skilled negotiators who confidently advocate for successful claim outcomes
• Highly organized professionals who effectively manage multiple priorities
• Collaborative partners who build strong relationships across teams and external organizations
• Accountable leaders committed to quality, integrity, and exceptional client service
• Continuous learners who embrace innovation and operational improvement

Why Join FLF?

At FLF, property damage operations are more than resolving claims—they're an essential part of helping clients rebuild after life-changing accidents.

You'll collaborate with experienced legal professionals and executive leadership while helping shape the operational strategy behind one of the fastest-growing Personal Injury Law Firms.

As we continue investing in technology, operational excellence, and client advocacy, you'll play a key role in strengthening our property damage department and driving meaningful business growth.

About FLF

FLF is a growing Personal Injury Law Firm dedicated to helping injured individuals and their families obtain the justice and compensation they deserve.

Our success is driven by talented professionals across legal, client services, business operations, finance, investigations, and claims management who work together to deliver exceptional results. We believe that when great people, operational excellence, and client-focused advocacy come together, extraordinary outcomes follow.

Our Core Values

Loyalty – To our clients, our team, and our mission.

Trust – Building confidence through transparency, consistency, and results.

Respect – For clients, colleagues, and the communities we serve.

Accountability – Taking responsibility for outcomes, both successes and mistakes.

Continuous Growth – Striving to learn, adapt, and improve daily.

Equal Opportunity Employer

FLF is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive workplace for all team members.

Ready to Apply?

If you're excited about leading high-performing claims operations, negotiating successful property damage settlements, and helping clients recover after life-changing events, we'd love to hear from you.

Please submit your resume along with a brief summary of a complex property damage claim, operational improvement initiative, or claims management project you led, including the measurable impact your leadership had on claim outcomes, operational performance, or client satisfaction.