Job Description

Property Damage Claims Adjuster

Property Damage Claims, Insurance Negotiations & Client Advocacy

📍 Guadalajara, Jalisco, México

📍 Tijuana, Baja California, México

🏢 On-Site

Help Build the Property Damage Claims Behind the Mission

At FLF, helping clients recover after an accident means ensuring every aspect of their loss is properly evaluated and fairly compensated.

As our organization continues to grow, we rely on experienced claims professionals who can accurately assess property damage, negotiate with insurance carriers, and advocate for the best possible outcomes on behalf of our clients.

We are seeking an experienced Property Damage Claims Adjuster to investigate, evaluate, and negotiate property damage claims while working closely with attorneys, insurance carriers, and clients throughout the claims process.

If you're passionate about property damage claims, insurance negotiations, and delivering exceptional client service, we'd love to hear from you.

Why This Role Matters

As our Property Damage Claims Adjuster, you will serve as the firm's subject matter expert on property damage claims, ensuring every case is thoroughly investigated, accurately valued, and strategically negotiated.

You'll collaborate closely with attorneys, clients, insurance adjusters, repair facilities, and vendors to strengthen claims, maximize recoveries, and provide clients with a seamless experience throughout the property damage process.

Your work will directly influence claim outcomes, client satisfaction, financial recovery, and the firm's continued success.

Compensation & Benefits

• USD salary compensation paid twice a month
• Performance-based bonus opportunities
• Career growth within a rapidly expanding organization
• Ongoing professional development and insurance claims training
• Exposure to complex Personal Injury and property damage litigation
• Collaborative and client-focused work environment
• Modern offices located in Guadalajara's premier financial district and Tijuana

What You'll Do

Claim Evaluation & Investigation

• Conduct comprehensive investigations involving vehicle and property damage claims.
• Assess causation, scope of damage, liability, and overall financial impact.
• Review repair estimates, photographs, inspection reports, and supporting documentation.
• Identify inconsistencies, undervalued claims, coverage issues, or potential claim disputes.

Client & Stakeholder Coordination

• Serve as a trusted point of contact for clients throughout the property damage claims process.
• Collect documentation and guide clients through claim requirements and timelines.
• Coordinate with insurance carriers, adjusters, repair facilities, contractors, and third-party vendors.
• Maintain proactive communication to ensure timely claim progression and client satisfaction.

Damage Assessment & Documentation

• Prepare accurate damage assessments, repair estimates, and claim summaries.
• Present findings clearly to attorneys, clients, and insurance representatives.
• Maintain complete, organized, and compliant documentation of all claim activities.
• Ensure all case information is accurately maintained within internal systems.

Negotiation & Claim Resolution

• Negotiate settlements with insurance adjusters to achieve fair property damage compensation.
• Advocate for clients by addressing undervalued estimates, disputed damages, and coverage concerns.
• Track claim progress from initial investigation through final resolution.
• Escalate complex claims as appropriate while maintaining timely follow-up.

Cross-Functional Collaboration

• Partner with attorneys, case managers, negotiators, and legal support teams to strengthen case outcomes.
• Provide technical expertise regarding property damage claims, insurance policies, and claim valuation.
• Support litigation strategy by supplying accurate documentation and professional assessments.
• Contribute recommendations that improve claim handling processes and operational efficiency.

What We're Looking For

Required Qualifications

• Bachelor's degree in Insurance, Business Administration, Finance, Risk Management, or a related field preferred; equivalent professional experience will be considered.
• Minimum 5 years of experience as a Property Damage Claims Adjuster, Insurance Adjuster, or similar role handling property damage claims.
• Strong knowledge of property insurance policies, adjusting procedures, liability assessment, and claims workflows.
• Proven experience evaluating damages, preparing repair estimates, and negotiating insurance settlements.
• Strong analytical, investigative, and problem-solving abilities.
• Excellent communication and client relationship management skills.
• Ability to manage multiple claims in a fast-paced, deadline-driven environment.
• Professional proficiency in English with excellent written and verbal communication skills.
• Proficiency in Microsoft Office and claims management systems.

Preferred Qualifications

• Experience working within a Personal Injury Law Firm or insurance carrier.
• Experience handling complex vehicle property damage or total loss claims.
• Familiarity with Filevine or other legal case management platforms.
• Experience using estimating software such as Xactimate, CCC ONE, Mitchell, or Audatex.
• Professional certifications in Claims Adjusting, Insurance, or Property Damage.

The Type of Person Who Thrives Here

Our most successful team members are:

• Analytical professionals who make sound, evidence-based decisions
• Skilled negotiators who confidently advocate for clients
• Detail-oriented investigators committed to accuracy
• Strong communicators who build trust with clients and insurance carriers
• Highly organized professionals who manage multiple claims effectively
• Collaborative team players who support successful legal outcomes
• Accountable professionals committed to delivering exceptional client service

Why Join FLF?

At FLF, property damage claims are more than insurance negotiations—they're an essential part of helping clients recover after life-changing accidents.

You'll work alongside experienced attorneys and legal professionals while advocating for fair claim resolutions that directly impact our clients' financial recovery.

As we continue investing in operational excellence, technology, and client advocacy, you'll play a key role in strengthening one of the fastest-growing Personal Injury Law Firms.

About FLF

FLF is a growing Personal Injury Law Firm dedicated to helping injured individuals and their families obtain the justice and compensation they deserve.

Our success is driven by talented professionals across legal, client services, business operations, investigations, negotiations, and claims management who work together to deliver exceptional results. We believe that when great people, expert advocacy, and operational excellence come together, extraordinary outcomes follow.

Our Core Values

Loyalty – To our clients, our team, and our mission.

Trust – Building confidence through transparency, consistency, and results.

Respect – For clients, colleagues, and the communities we serve.

Accountability – Taking responsibility for outcomes, both successes and mistakes.

Continuous Growth – Striving to learn, adapt, and improve daily.

Equal Opportunity Employer

FLF is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive workplace for all team members.

Ready to Apply?

If you're excited about evaluating complex property damage claims, negotiating successful insurance settlements, and helping clients recover after accidents, we'd love to hear from you.

Please submit your resume along with a brief summary of a complex property damage claim you managed, including your evaluation process, negotiation strategy, and the outcome you achieved.