Job Description

We founded iamproperty to do the things no one else was doing, but we’ve grown because we have the best people. It’s our team who drive our success and help make our culture unique, creative, and filled with personality.

With over half our staff working remotely, location is not an issue either. Hiring people from all over the country has enabled us to broaden our reach, further adding to our diverse mix of teammates.

We currently have over 750 talented members of staff who share one vision, working together to transform the property industry and helping our Partner Agents succeed!

From CRM and auction to compliance, onboarding and conveyancing, our solutions work behind the scenes to give agents choice and control. We’re already working with over 7,000 UK Estate Agency branches to accelerate their success today, with a market leading ecosystem of solutions that ensures they have everything they need to manage their business, team and clients.

What can we offer you?

We’re proud to offer a benefits package that supports our team in work and life. From enhanced flexibility and working from anywhere to your birthday off, an annual wellbeing allowance and our own discounts portal

• Private Counselling with a weekly confidential helpline available
• SimplyHealth healthcare plan
• £150 Wellbeing Allowance per year
• Working elsewhere policy (4 weeks per year)
• Buy and sell annual leave scheme (upto 3 days per year)

What will you be doing?

This is a great opportunity for someone looking to build their experience within KYC and compliance. You’ll support customers through the compliance process, completing identification checks, reviewing risk outcomes and ensuring our procedures and regulatory requirements are followed.

We’re looking for someone with a strong telephone manner, good attention to detail and excellent customer service skills who is comfortable following processes, dealing with queries and making considered decisions. Previous compliance experience would be beneficial, but we’re also interested in candidates from customer service, administration or similar backgrounds who are looking to develop their career in compliance.

• You will engage and support our clients through the compliance process by phone or email, ensuring that identification checks are completed within our SLA.
• You will deal effectively with risk profile outcomes, ensuring a prompt review and resolution to any concerns.
• You will ensure HMRC guidelines and our Standard Operating Procedures are adhered to.
• You will report any suspicious activity or High-Risk files to the Reporting Circle, always maintaining confidentiality.
• You will provide guidance to colleagues in relation to any queries or concerns, promptly reporting any issues to the Compliance Team Leader.
• You will actively participate in meetings when required to review updates on regulatory changes, identify risks, consider unusual anti-money laundering situations, and agree solutions and ways forward.

What are we looking for?

• Excellent telephone manner and confidence with telephone-based communication.
• Experience in customer service, administration, compliance or a similar environment would be beneficial.
• The ability to handle objections and resolve queries effectively, making considered decisions based on the information available.
• Effective communication skills, both written and spoken.
• Demonstrate excellent levels of customer service.
• Good attention to detail and the ability to follow processes and procedures.
• Be able to work to tight deadlines and manage your own workload effectively to achieve KPIs.

This role would suit someone looking to develop their experience in KYC and compliance. We're looking for someone with the right attitude, communication skills and attention to detail who can learn our processes and develop within the role.

Next steps

We would love to hear from you if you are interested in this opportunity! Once you have clicked apply and submitted your application, if successful, a member of the Recruitment team will be in touch to chat more!

We encourage people of all backgrounds, identities and abilities to apply. We are committed to creating an accessible and inclusive experience for all candidates- if you need any reasonable adjustments to support your application or interview process, just let us know how we can help!

Thank you for the initial interest in joining iamproperty and we wish you luck moving forward in your application process!