About Guild Insurance

Guild Insurance is a proudly Australian‑ owned insurer with over 60 years of experience supporting professionals and businesses across the country. We partner with over 40 industry associations to deliver specialised, industry‑ informed insurance solutions, and we’re trusted by more than 110,000 customers nationwide. Known for our strong customer focus, deep sector relationships, and commitment to innovation, Guild is a respected leader in professional indemnity and business insurance for allied health and community‑ focused sectors.

How we’ll thrive together

At Guild Insurance, we thrive together by staying connected to work that matters and supporting each other to grow. Our people are purpose driven, curious and care deeply about the impact they make as we protect those who protect others and support the communities who rely on them.

You’ll be part of a team shaped by collaboration, respect and continuous learning, where your contribution is valued, your development is encouraged and your success is celebrated.

About you

• Solid background in property claims (commercial or domestic)

• Experience managing claims end-to-end within an insurance business, including assessment, decision-making and settlement (not just lodgement or support)

• Ready to step up into commercial claims if coming from domestic

• Confident handling complexity, making decisions, and negotiating outcomes

• Strong communicator with a customer focus and commercial awareness

• Self-sufficient, organised, and comfortable working autonomously

What you’ll be doing

• Manage a portfolio of commercial property claims end-to-end

• Act as the key contact for customers and stakeholders

• Make indemnity decisions and manage claim strategies

• Work with repairers and service providers to progress claims

• Review reserves and drive claim outcomes

• Manage complaints calmly and fairly

• Support team members and contribute to team performance

What we offer:

We offer a competitive remuneration package plus a hybrid working arrangement, providing flexibility for staff to balance work and life by operating from both the office and home. Together, these initiatives are designed to promote both professional achievement and personal wellbeing. Note this role can be based in Sydney or Melbourne.

Next steps

If you are looking to join a company that values your contribution, celebrates your success and supports your growth, we would love to hear from you.  Confidential enquiries can be addressed to AJ at recruitment@guildgroup.com.auPlease do not apply via email.