Job Description
Property Claims Specialist
Department: Guest Services
Employment Type: Seasonal - Full Time
Location: Fairbanks Transportation and Guest Services
Service Excellence. Performance. Integrity. Teamwork. Consistency. Innovation.
We’re seeking a reliable and customer-focused team member to manage delayed and damaged luggage claims in Fairbanks, AK. This role involves processing claims, providing timely follow-up, coordinating with ship staff, vendors, and internal teams, and preparing luggage for shipment. Strong collaboration across divisions is essential to ensure efficient luggage operations and deliver a positive guest experience.
RESPONSIBILITIES
- Responsible for processing delayed and damaged luggage/property claims filed in Fairbanks, AK.
- Provide customer service to follow up on all claims filed and search for lost claims.
- Present claim procedures to guests as needed.
- Communicate regularly with other divisions regarding delayed and/or missing luggage/personal property.
- Creates, maintains and prepares reports for local office as well as for both Holland America Line and Princess Cruises Corporate Departments.
- Prepares luggage for shipment.
- Responsible for communicating with ship staff and 3rd party vendors regarding the shipping of luggage.
- Assist in general luggage operations at various locations within Fairbanks.
- Assist guests and employees with general questions and inquiries.
REQUIREMENTS
- Proficiency in the use of computer business applications and internet.
- Two years of experience in property claims or customer service positions is preferred.
- Current, valid driver's license, with clean driving record. Motor Vehicle Report (MVR) will be requested.
- Must meet Company's clean driver eligibility requirements.
- Must pass a pre-employment background check.
- Minimum age of 18 years required to reside in company housing, where available.
- Must be eligible to work in the United States. Holland America-Princess is unable to sponsor or take over sponsorship of employment visas at this time (e.g., H-2B status).
Knowledge, Skills, & Abilities:
- Ability to organize and prioritize work, maintain attention to time constraints, while working in a team or group environment.
- Ability to work in a fast-paced environment with multiple tasks and external influences.
- Ability to work independently with minimal supervision while achieving daily goals.
- Ability to support and comply with company policies, procedures and guidelines including support and comply with company health and safety standards.
- Ability to stand/walk/work on feet for minimum of 8 hours per day.
Benefits
- Travel - FREE CRUISE AFTER YOUR FIRST SEASON!
- Reward for Referral Program
- Experience – Of a lifetime!
- Rewards & Incentives
- Community Service
- Employee Activities
- Professional Growth
HAP Alaska Yukon is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, or national origin, disability or protected veteran status.
