Job Description

As a Claims Advisor, Property & Casualty Insurance, you handle medium-complexity property insurance claims (damage to home, or business) over the telephone within the Alberta Property PODs. You investigate, settle and negotiate with all parties involved (member/clients, contractors) to ensure smooth claims processing. You will also guide and serve our members and clients throughout the claims process with empathy and professionalism! More specifically, you will be required to :

• Conduct investigations, estimate costs and market value, produce and review reports and other documents to determine settlement amounts
• Understanding of how to solve problems using your analytical skills and discipline-specific knowledge
• Draw on your sound decision-making to develop solutions, negotiate claims settlements and enter into agreements with members, clients, third parties and others
• Analyze property damage information and can determine eligibility for benefits based on statutory criteria
• Understand the importance of settling claims in accordance with the organization’s standards, policies and quality commitments as well as the contract terms. Meet deadlines to ensure client satisfaction
• Exhibit interpersonal savvy and an ability to work in a fast-paced environment.

What we offer*

• Competitive salary and annual bonus
• 4 weeks of flexible vacation starting in the first year
• Defined benefit pension plan that provides predictable, stable income throughout retirement
• Group insurance including telemedicine
• Reimbursement of health and wellness expenses and telework equipment

*Benefits apply based on eligibility criteria.

#LI-Remote

What you bring tot he table

• College diploma in a related field
• A minimum of three years of relevant experience
• Experience in Property and Auto damage claims required (will consider other Claims experience)
• Please note that other combinations of qualifications and relevant experience may be considered
• CIP Designation or actively pursuing

Action oriented, Collaborates, Customer Focus, Decision quality, Differences, Interpersonal Savvy, Nimble learning, Situational adaptability

Equity, Diversity, Inclusion and Accessibility

At Desjardins, we believe in equity, diversity and inclusion. We're committed to welcoming, respecting and valuing people for who they are as individuals, learning from their differences, embracing their uniqueness, and providing a positive workplace for all. At Desjardins, we have zero tolerance for discrimination of any kind. We believe our teams should reflect the diversity of the members, clients and communities we serve.

If there's something we can do to help make the recruitment process or the job you're applying for more accessible, let us know. We can provide accommodations at any stage in the recruitment process. Just ask!

Trade Union (If applicable)

Job Family

Member/client sales and service (FG)

Unposting Date

2026-12-4