Property Changeover Support (Seasonal Contract)
Location: Mumbles
Contract: Fixed-term, 13-week contract to cover peak season
Hours: 10 hours per week, working Fridays and Saturdays
Your next chapter
At Travel Chapter, we’re passionate about creating memorable holidays in some of the UK’s most beautiful locations. Behind every great guest stay is a well-presented and well-managed property, and that’s where our Property Changeover Support team comes in.
We’re looking for a reliable, hands-on and detail-focused individual to support our Property Management team during our busiest season. This role is ideal for someone who enjoys being out and about, takes pride in high standards, and can confidently work independently while building positive relationships with homeowners, suppliers and colleagues.
What you’ll be doing
As a Property Changeover Support team member, you’ll help support our Property Managers with on-the-day operational issues across managed properties during peak changeover periods. You’ll play an important role in helping ensure properties are guest-ready and any issues are identified and resolved quickly and efficiently.
Your responsibilities will include:
Visiting properties where required to support with operational or guest-related issues
Carrying out property checks to ensure standards are maintained ahead of guest arrivals
Supporting Property Managers with urgent changeover day requirements
Liaising with third-party suppliers and contractors where issues arise
Identifying and resolving minor property issues where possible
Carrying out simple maintenance tasks such as changing light bulbs or rehanging curtains
Reporting larger maintenance or property concerns to the wider team
Building positive working relationships with homeowners, suppliers, tradespeople and colleagues
Supporting the delivery of an excellent guest and homeowner experience
What we’re looking for
Essential:
A strong customer service mindset
Excellent attention to detail
Good organisation and time management skills
A proactive and practical approach to problem solving
The ability to work independently and manage your own workload
Strong communication skills
Flexibility and adaptability during busy periods
Confidence using basic IT systems and mobile technology
Desirable:
Experience within holiday letting, hospitality, housekeeping or property management
Experience working with external suppliers or contractors
Why join us?
A flexible seasonal opportunity during peak trading
A varied and active role where no two days are the same
The chance to work within a supportive and collaborative team
The opportunity to make a real impact on guest experiences
If you enjoy delivering high standards, solving problems and working in a fast-paced environment, we’d love to hear from you.
With over 30 years’ experience in the holiday letting industry, The Travel Chapter is one of the leading agencies specialising in self-catering accommodation across the UK.
Our expert teams provide an exceptional service to thousands of holiday property owners throughout the UK and thousands of holidaymakers looking to enjoy some quality time away. A personal approach lies at the heart of our business, with regional offices and local property account managers across the country providing an unrivalled face-to-face service.
Behind the scenes, hundreds of dedicated team members keep bookings coming in around the clock, helping potential customers find their perfect accommodation match.
Our promise? Simple, stress-free and successful letting.
Whether you’re a holiday home owner looking to unlock your property’s potential, or a dynamic individual embarking on the next chapter in your career, we’d love to hear from you.
*5-star, Platinum Trusted Service Award 2020 from Feefo - exceptional service as standard*
