Job Description

At Sutherland, you can grow your own way, do interesting things, and be yourself. Our teams thrive in an environment of diversity of thought, experiences, and background – we celebrate and embrace our diversity, whole-heartedly.

​​​​​​We’re now hiring Property and Casualty Insurance Advisors who want to grow a fulfilling career centered around cultivate strong relationships.

In this role, you’ll provide accurate and timely responses to a variety of calls that will include, but not be limited to travel insurance coverage questions and discover the root cause behind a caller’s interest in travel insurance and align their needs with the appropriate product.

What we offer:

• We provide pay of $20.00 per hour + up to $800 per month. Thats up to $24.61 per hour earning potential, and 401k
• We support you through licensing exams, financially and educationally
• You’ll be eligible for medical, dental, and vision benefits, EAP, health and wellness programs, and more
• Sutherland has tremendous advancement opportunities – 80% of our frontline leaders have been promoted!
• Employees work remotely (must live and remain working in USA)
• Full-time

Advisors will bring:

• Customer-centric mindset with a passion for delivering exceptional customer experiences.

• The ability to provide full attention and taking time to understand the customer’s needs, asking clarifying questions as appropriate.

• Ability to communicate information in a clear and concise manner.

• Effective written communication skills, targeting information, comments and explanations in a manner appropriate to the needs of the audience.

• Effective teamwork skills: willingness to help others; adaptable to team goals; builds and leverage relationships; capable of training others; displays leadership skills; assist managers with tasks

• Ability to resolve service issues and complaints, leveraging problem-solving and service skills to achieve an appropriate outcome promptly and effectively with a great deal of independence.

• Knowledge of principles and processes for providing quality customer service. This includes assessing customer needs, meeting quality standards for services, and evaluation of customer satisfaction.

Qualifications

• High school diploma or GED
• Need to be available M-F 9:30-7:15pm EST
• Must have an active property and casualty or personal lines
• Proficiency in email, preferably MS Outlook is required
• 1 year of experience in a Call Center is required
• 1 year of experience in a Sales related role or a role with Sales aspects, is required
• Experience in the Insurance industry is preferred.
• Experience in the Travel Industry is preferred.

Additional Information

All your information will be kept confidential according to EEO guidelines.

EEOC and Veteran Documentation
During employment, employees are treated without regard to race, color, religion, sex, national origin, age, marital or veteran status, medical condition or handicap, or any other legally protected status.
At times, government agencies require periodic reports from employers on the sex, ethnicity, handicap, veteran and other protected status of employees. The purpose of this Administrative EEO Record is for statistical analysis only and is used to comply with government record keeping, reporting, and other legal requirements. Periodic reports are made to the government on the following information. The completion of the Administrative EEO record is optional. If you choose to volunteer the requested information, please note that all
Administrative EEO Records are kept in a Confidential File and are not part of your Application for Employment or Personnel file.
Please note: YOUR COOPERATION IS VOLUNTARY. INCLUSION OR EXCLUSION OF ANY DATA WILL NOT AFFECT ANY EMPLOYMENT DECISION.