Job Description

Key Responsibilities:

Customer Service:

• Ensure that a superior level of co-operation, service and support is provided to residents
• Promptly respond to resident issues and service requests
• Be available to residents for general inquiries about living in their suite, building and community

Concierge Duties:

• Monitors and manages lobby activity during daytime hours, ensuring a welcoming and secure environment for all residents and visitors throughout their shift.

Administration

• Oversee and coordinate all office administration, including ordering office supplies, organizing and maintaining filing system, email, phone calls and walk-in visitors.
• Provide information to residents and ensures all resident concerns are acted upon in a timely manner.
• Draft collection notices and monitor petty cash expenditures.
• Ensure terms of the lease agreements are met and administer damages/security deposits and charges.
• Provide Building Managers with lists of leases coming up for renewal.
• Assist the Regional Manager on any pending projects and assignments.
• Responsible for enforcing the terms of lease agreements, such as rent collection, rules and regulations, and following procedures of serving notices to residents.
• Take in vacancy notices, review rent ready and vacancy reports, age receivables and rent roles
• Attend hearings or be involved in hearings including creating files, preparing evidence and gathering back-up materials.
• Processing all Capital Quotes, prepares Purchase Orders and includes in tracking sheet.
• Any special projects as they arise.

Operations:

• Responsible for day-to-day operations of the building (general maintenance and cleaning)
• Receives and schedules service requests.
• Responsible for “move-in, move-out” procedures.
• Assist in training on-site Team Members (Assistant Building Managers, Maintenance Associates and Cleaners) on operational procedures.
• All other duties within the scope of the job, as requested by management.

Accounting

• Assist and oversee Payscan process.
• Review all rental applications, lease agreements or change in status forms to ensure they are complete and accurate and submit to lease administration at head office for entry.
• Facilitate review of rent rolls and aged accounts receivables as required by head office.
• Processing of all correspondence as required under local housing laws and regulations (i.e. N4's, L1's, Releve 4, etc.)

Job Requirements:

Education & Experience:

• Completion of High School or general education degree (GED)
• 3+ years of related experience in a customer service or related role
• Flexibility to work on-call on a rotating schedule (evenings & weekends)
• Computer skills (Microsoft Office Suite, Yardi, Outlook, AI, Canva)
• Exposure to multi-residential or other related industry asset class would be considered an asset.
• WHMIS certification would be an asset.
• Experience with Fire Life Safety & Building Inspections would be an asset.
• Knowledge of current laws, legislation and rights concerning residents would be an asset.

Qualifications:

• Actively championing diversity and inclusion
• A commitment to "Best in Class" Customer Service
• Ability to accurately listen, understand and respond to issues appropriately
• Ability to work and act independently using good judgment
• Ability to remain calm and focused in high pressure situations
• Self-motivated individual with a “can-do” and “no task is too big or too small” attitude
• Superior organizational and time management skills with ability to multi-task/prioritize and work under tight timelines
• Excellent problem-solving capabilities
• A professional demeanor with strong communication skills
• Ability to speak other languages is considered an asset.
• Actively championing diversity, equity and inclusion to create an environment of belonging

Hazelview Property Services Inc. is an inclusive and equal opportunity employer. If you require an accommodation to participate in any aspect of the recruitment process or to perform essential job functions, please let us know. We will work with you to accommodate your needs and in accordance with all applicable legislation. Information related to accommodation requirements will be addressed confidentially.

Our vision for sustainability is to foster happy, healthy, thriving communities where we operate. We recognize that it is the responsibility of Hazelview to create an inclusive environment that respects the dignity and diversity of all team members. To learn more, please visit the following link: https://www.hazelviewproperties.com/about/sustainability

Compensation:

The expected annualized base salary range for this position is $40,000- $50,000 The actual salary offered will take into consideration a wide array of factors including, but not limited to, the individual’s skill, experience, and relevant education or training.

Base salary is only one component of Hazelview’s competitive total rewards package. Other offerings also include completion bonuses, recognition rewards program, wellness days.

About the Company:

We create value for people and places

At Hazelview Properties, we take great pride in creating rental communities that people are proud to call home. For over 25 years, residents in >200 buildings across Canada have trusted us to deliver thoughtfully designed, well-maintained, and welcoming places to live—places that go beyond housing to offer real value and a true sense of belonging.

Our portfolio includes both purpose-built rental communities and revitalized vintage buildings, each designed to meet the needs of today’s renters with modern amenities, sustainable features, and prime locations. Backed by responsive, responsible property management, we deliver an experience rooted in care, quality, and community.

We’re more than just property managers—we’re community builders. From resident-focused programming to initiatives that support well-being and resilience, our commitment is to create spaces that feel like home and inspire pride in place.

Our Core Values:

• Trust
• Ambition
• Collaboration
• Ownership Mindset
• Having Fun