International Monetary Fund

Projects Officer - CSFIR

International Monetary Fund  •  United States (Onsite)  •  3 days ago
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Job Description

Work for the IMF. Work for the World.

The Corporate Services and Facilities (CSF) department of the International Monetary Fund (IMF) is actively seeking a dedicated Projects Officer to join the Information, Resilience, and Services (IR) division. The Projects Officer will be responsible for overseeing logistics services related to CSF’s shipping, mail, and courier services portfolio. The position will ensure efficient, reliable, and cost-effective operations that support headquarters, field offices, and institutional business requirements. The role manages operational activities associated with a significant service portfolio and contributes to service planning, vendor management, stakeholder engagement, timely resolution of program-related issues, and process improvement initiatives – that include the implementation of innovative solutions to enhance service delivery.

Major duties and responsibilities: key duties and responsibilities include, but are not limited to:

Shipping, Mail, and Courier Services

  • Managing an operational services portfolio that includes logistics of shipping and mail services
  • Supporting workload distribution across service provider teams
  • Communicate shipping and mail services guidelines and procedures to stakeholders
  • Maintaining operational integrity and service continuity
  • Monitor service delivery performance and operational effectiveness
  • Liaise with service providers and vendors to ensure contractual obligations and service standards are met
  • Identify operational risks and implement corrective actions when required

Data Analytics and Reporting

  • Prepare relevant reports on service performance to inform operational effectiveness and support decision-making
  • Monitor various key performance indicators and client feedback channels
  • Recommend process improvements to enhance efficiency, reliability, and customer service based on service data and information
  • Support the adoption of data-driven decision-making by developing operational metrics, dashboards, and performance reporting capabilities

Stakeholder Communication and Engagement

  • Communicate shipping, mail, and courier services related information to stakeholders using different channels – including updates to the intranet site
  • Serve as a point of contact to resolve service-related issues as needed
  • Serve as one of the communications points of contact for the CSFIR division

Innovation and Technology

  • Identify, evaluate, and implement innovative technologies and service delivery solutions that improve efficiency, reliability, and customer experience of mail and shipping operations
  • Collaborate with IT to implement new innovative solutions and enhancements
  • Explore opportunities to utilize Artificial Intelligence (AI), predictive analytics, and workflow automation tools to improve service tracking, service forecasting, client communications, and operational planning.

Qualifications

Educational development, typically acquired by the completion of an advanced university degree or equivalent in business administration, logistics and distribution management, or a related field; alternatively, a bachelor's degree, or equivalent, supplemented by a minimum of six (6) years of relevant professional experience, is required. In the alternative, a minimum of two (2) years of experience in a related position at Grade A08, or equivalent, is required.

In addition to the relevant qualifications, the successful candidate should possess the following skills and competences:

  • Experience with shipping, mail, and courier services delivery through a vendor contract
  • Proven track record in adopting and utilizing technology to improve efficiency and service delivery
  • Advanced proficiency in MS Excel and rapid adaptability to new technology
  • Detail-oriented with strong administrative and vendor management skills

A regular staff member who is selected to fill the vacancy will maintain their open-ended status. Staff members already on a term appointment will continue their current term but may receive an extension provided that their current term appointment has not already been extended.

Department:

CSFIR Corporate Services & Facilities Dept Information Resilience & Services

Hiring For:

A09, A10

The IMF is guided by the principle that the employment, classification, promotion, and assignment of staff shall be made without discrimination against any person. We welcome requests for reasonable accommodations for disabilities during the selection process. Information on how to request accommodations will be provided during the application process.

International Monetary Fund

About International Monetary Fund

The International Monetary Fund has a key position in promoting the health of the world economy. Established in 1944 as a part of the United Nations system, the IMF's primary purpose is to ensure the stability of the international monetary system—the system of exchange rates and international payments that enables countries and their citizens to buy goods and services from each other. This is essential for sustainable economic growth and rising living standards.

To maintain stability and prevent crises in the international monetary system, the IMF conducts surveillance of national, regional, and global economic and financial developments. It provides advice to its 190 member countries, encouraging them to adopt policies that foster economic stability, reduce their vulnerability to economic and financial crises, and raise living standards. The IMF also serves as a forum where its global membership can discuss the national, regional, and global consequences of their policies.

The IMF makes financing temporarily available to member countries to help them address balance of payments problems—that is, when they find themselves short of foreign exchange to meet their payments to other countries.

Finally, the IMF provides countries with training to help them build the expertise and institutions they need for economic stability and growth. Supporting all of these activities is the institution's work in economic research and statistics.

Industry
Finance & Insurance
Company Size
5,001-10,000 employees
Headquarters
Washington, DC
Year Founded
1945
Website
imf.org
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