Job Description

Rentokil Initial:

Rentokil Initial is an international business services company employing over 68,500 colleagues across 90 countries.

We strive to protect people and enhance lives, for example by controlling pests, improving hygiene and improving interior spaces with plants and scenting.

We are experts in the fields we operate in, investing in training, science, innovation and technology.

Listening and acting on feedback is part of our culture to support colleagues and our customers. Rentokil Initial regards equality and fairness as a fundamental right of all of its colleagues.

We live our values of Service, Relationships and Teamwork which were identified by our colleagues across the world.

Find out more on careers.rentokil-initial.com

We are looking for a motivated, dynamic Project Team Lead (Pest Control) to join our team based out of our offices in various locations. Your responsibilities will be to plan, support, manage the projects and develop capabilities of our people.

To help to achieve this, we will provide you with a competitive base salary, contractual bonus and career opportunities. You will also be given full product training, with hands on assistance from Service and Operation Team.

Purposes:

To supervise Project Specialists in providing support to Operations in order to achieve KPI, improvement and growth through the effective implementation of process and policies improvement which cover Operations and Service function.

The job will be focusing on supporting project deployment and developing capability of our people. These cover the aspects of monitoring the service operations effectiveness through proper management of stakeholders and assets in a manner consistent with the local country business plan.

In this role you will be responsible for:

Service Process

• Plan and check service schedules to ensure manpower/ resources are optimized to cater for jobs involving fumigation, proofings, services required by branches etc.
• Assisting in gathering information / feedback to generate solution/capability initiatives.
• Make sure team members provide quality and timely services as per schedule.
• To assist in survey and determine feasibility of the project.
• To work on improvement and development on current policies and processes related to Service and Operations.
• To maintain accurate records of fixed asset registered.
• To execute special project assignments, inventory usage control and complete task according to assignment given under Project Specialist accountability i.e., fumigation, pest proofing, bird control and other Operations related matters.

Capability Building & Training

• Support the development, updating, and delivery of training materials related to service and operations.
• Coordinate training sessions, workshops, and coaching activities for Project Specialist, Service Technicians and Supervisors.
• Collect feedback and monitor training effectiveness to ensure continuous improvement.

Fumigation Support

• To support in ensuring policies and procedures set by the company and local regulations are practiced and reflect 100% compliance.
• To support in ensuring company service practices are met and identify any opportunities to improve service standards.
• To support in branch and field audit on the compliance of fumigations performance SOP to ensure executions will be carried out as per subject.

Project & Initiative Support

• Assist in managing projects and programs assigned for service and operations capability development.
• Gather and analyze data, prepare reports, and support solution development for operational improvements.

Health & Safety

• To ensure that all preparations including chemicals are handled, stored and applied with due regard to the safety standards laid down within the Company, and that staff are never exposed to untoward risks in the course of their work.
• To ensure that all fixed assets are service worthy & safe through a monthly inspection.
• To constantly project, by personal example, Good & Safe Working Practices across all functions.

Requirements

The ideal candidate will possess:

• Minimum a Diploma in related discipline of studies with proven track record in managing staffs.
• Experience in Operations and service industries will be an added advantage.
• Possess good interpersonal, communication and people skills.
• Mature and able to manage a team of 10 members.
• Positive, result oriented, has good drive and initiative.
• Computer skill is essential.
• Willing to travel to client places.
• Must have or to take Goods Delivery License (GDL) if shortlisted.
• Required valid driving license because driving is part of the job requirement for this designation.

Benefits

Rewards and Benefits

• Attractive base salary
• Comprehensive Insurance Plans for Surgical & Hospitalization, Term Life and Personal Accident
• Out-patient & Specialist Coverage
• Dental & Optical Coverage
• Additional Retirement benefits
• Staff Purchase Plans

You will be welcomed into a friendly, robust and competitive team that are highly motivated and focused on achieving goals and results. You will be given full product training, with hands on assistance from the Operation and Service Team.

Equal Opportunities

Rentokil Initial believes in supporting all employees to provide equal opportunities and avoid discrimination. We also place emphasis on workplace diversity which means that we are serious about creating an inclusive environment that accepts each individual's differences, embraces their strengths and provides opportunities for all colleagues to achieve their full potential.

Location of this branch:

Rentokil Initial (M) Sdn Bhd

Jalan Utarid U5/13, Mahsing Industrial Park, Section U5, 40150 Shah Alam, Selangor.