Positioned within a leading global consulting organisation, this high-impact operational role is critical for driving data integrity, project governance, and commercial tracking across the IMEA region
.
The successful candidate will manage project life cycles within Salesforce, transforming data into reliable business intelligence to optimize resourcing, forecasting, and senior leadership decisions
.
This permanent position requires a commercially minded professional capable of balancing collaborative stakeholder management with rigorous process discipline
.

Key Responsibilities

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  Salesforce Ownership & Data Integrity:
  Act as the primary custodian for project and resourcing data quality across the IMEA region
  .
  Create, validate, and maintain accurate project records from initial kick-off through to formal closure
  .

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  Lifecycle Monitoring & Quality Control:
  Track operational shifts, including changes to project scope, timelines, staffing allocations, and commercial metrics, ensuring Salesforce remains an absolute source of truth
  .

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  Business Intelligence & Reporting:
  Produce comprehensive operational reports and dashboards detailing resource allocation, team utilisation, capacity constraints, and upcoming pipelines to support regional forecasting
  .

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  Stakeholder Collaboration & Governance:
  Serve as the central coordination hub connecting Account Managers, Project Leads, Finance, and the broader Operations team
  .
  Proactively flag data gaps and constructively challenge incomplete information to maintain systemic accuracy
  .

• 
  Process Optimisation:
  Identify operational bottlenecks and implement scalable workflows, standard templates, and rigorous validation controls to enhance regional reporting efficiency
  .

Requirements

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  Experience:
  Minimum of 5+ years of dedicated experience within project operations, resource management, a Project Management Office (PMO), or professional services operations
  .

• 
  System Expertise:
  Strong proficiency in managing complex business systems, enterprise resource planning (ERP) platforms, client relationship management (CRM) software, or Professional Services Automation (PSA) tools
  .

• 
  Analytical Skills:
  Advanced capability to interpret operational data, evaluate commercial trade-offs, and synthesize project variables into actionable insights
  .

• 
  Stakeholder Management:
  Proven track record of managing multi-stakeholder relationships and the professional confidence to enforce process discipline constructively
  .

• 
  Commercial Acumen:
  Strong understanding of how data accuracy directly influences corporate utilization, revenue generation, margins, and client delivery
  .

Preferred Qualifications

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  Hands-on Salesforce-based ERP infrastructure experience
  .

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  Previous experience navigating management consulting, corporate learning and development, or professional services environments
  .

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  Practical exposure to project financial reporting, capacity planning, utilisation metrics, and revenue forecasting
  .

Required Software Skills

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  Salesforce

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  CRM / ERP / PSA Platforms

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  Advanced MS Excel & Analytical Tools

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  Project Management Systems

Benefits & Culture

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  Join an evolving, global entity that prioritizes continuous learning, professional ownership, and an entrepreneurial mindset
  .

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  Exposure to high-impact client programmes and senior commercial decision-making
  .