EN version:

Subject Matter Expert with German (m/f/d)

We are currently looking for a Subject Matter Expert with German to join our team.

• Answer front-line calls for a minimum agreed period
• Conduct coaching sessions
• Provide in-line support
• Support the Performance Management team
• Act as a contact person for guideline violations
• Handle Supervisor Calls
• Lead quality discussions
• Manage back-office activities
• Implement mandate and refresher trainings
• Serve as a role model in the areas of information security, data protection, and occupational safety

Our Requirements:

• Minimum 6 months of proven relevant experience
• Fluency in German
• Good command of English (B2+ level is considered an advantage)
• Strong expertise in processes, tools, and technology
• High level of reliability and flexibility
• Quick learner with strong motivation
• Experience or training background is considered an advantage
• Exemplary professional behavior
• Helpful, communicative, and willing to go the extra mile

What we offer:

• Excellent office location
• Stay fuelled and focused – benefit from meal vouchers every month
• Take care of your health – with supplementary medical insurance
• Stay active and energized – MultiSport card fully covered by the company
• Bring a friend, get rewarded – our referral bonus program gives you extra perks when you recommend new colleagues
• Thinking of relocating? – We'll support you with an accommodation bonus
• Work-life balance that matters – friendly teams, supportive leaders, and a positive atmosphere
• International experience every day – collaborate in a diverse, multinational environment influenced by British and Swiss culture
• Inclusive employee networks – join communities that celebrate diversity, where you can connect, share, and learn
• Practical everyday support – open a bank account right in the office and get help with tax ID issuance or Bulgarian ID cards if you’re moving from abroad.

About Capita
Capita is a digital consulting, transformation, and services company. Every day, our colleagues help millions of people by delivering innovative solutions to transform and simplify the connections between businesses and customers, governments, and citizens. We partner with our clients and provide them with the insights and cutting-edge technologies that give them back their time, allowing them to focus on what they do best and making people's lives easier and simpler. We have offices in the UK, Europe, India, and South Africa. Capita is a leading business services provider employing over 34,000 people across the UK, Europe, India, and South Africa.

We are an equal opportunity employer, which means we will consider all qualified applicants regardless of gender identity or expression, ethnic origin, national origin, religion or belief, age, sexual orientation, disability status, or any other protected characteristic. We recruit and develop our people based on merit and passion for improving results, and we are committed to creating an inclusive environment for all employees.