Do you want to take on a new challenge and join our fast-growing organization, while contributing to creating financial freedom for the world? We are looking for a:
Project Support Officer – Collections (6 months)
Job Purpose
The Project Support Officer - Collections will be responsible for managing and recovering outstanding payments from policyholders and clients during a six-month project period. The role focuses on reducing aged receivables, improving cash flow, and ensuring timely follow-up and resolution of delinquent accounts while maintaining positive client relationships.
Key Responsibilities
• Monitor and review overdue accounts and identify priority cases for collection.
• Contact clients via phone, email, and written communication to follow up on outstanding payments.
• Negotiate payment plans and settlement arrangements in line with company policies.
• Investigate and resolve billing discrepancies in collaboration with internal departments (e.g., Finance, Customer Service, Underwriting).
• Update and maintain accurate records of all collection activities and client interactions.
• Prepare and track aging reports and collection status updates.
• Escalate unresolved or high-risk accounts for further action (e.g., legal or write-off recommendations).
• Ensure compliance with company policies and regulatory requirements related to collections.
• Support process improvements to enhance collection efficiency and reduce delinquency rates.
• Maintain proper documentation and audit trails for all collection actions.
Key Deliverables
• Reduction in overdue and aged receivables.
• Increased collection rates within the project timeline.
• Accurate and updated client account records.
• Regular collection reports and performance updates.
• Improved collection processes and documented best practices.
Qualifications & Experience
• MBO-4 in Finance, Business Administration, Accounting, or a related field.
• Minimum 2 years of experience in collections, accounts receivable, or credit control.
• Experience in the insurance industry is an advantage.
• Familiarity with financial/accounting systems (e.g., SAP, Oracle, QuickBooks) is preferred.
Skills & Competencies
• Strong communication and interpersonal skills.
• Strong negotiation and conflict resolution skills.
• Problem-solving and analytical thinking.
• High level of accuracy and attention to detail.
• Ability to work under pressure and meet collection targets.
• Proficiency in Microsoft Excel and reporting tools.
• Good organizational and time management skills.
Are you the Project Support Officer - Collections we are looking for? Take the next step and apply by clicking on the ‘Apply Now’ button!
The construction claims consultants with a distinguished, over 30-year track record, Guardian Group, now a division of YA, specializes in surety bond claims, construction defects, property & casualty claims, construction claims management, construction management and environmental claims & advisory services. No matter the size or complexity of your claim, case or issue, and regardless of geography, Guardian Group was engineered from the outset to deliver a more robust, more efficient, more enduring service value. Our regional offices make it so the right team of construction claims consultants may be deployed swiftly and cost-effectively.
Guardian Group serves surety bond companies, insurance carriers, law firms, municipalities, building owners and others with an unprecedented combination of forensic claims investigations and technical construction & engineering expertise. Guardian's seasoned professionals operate out of offices in Los Angeles, CA (Torrance), Sacramento, CA, Baltimore, MD (Bel Air), Dallas, TX, Fort Lauderdale, FL, Denver, CO, Nashville, TN and Phoenix, AZ.
Today, working in concert with YA, we provide you an unmatched team of technical experts, with 500+ people serving clients across the country, in Mexico and in England.
We look forward to connecting with you!
