Job Description

We currently have an opportunity for a dynamic Project Support Officer. The Project Support Officer provides high quality administrative and coordination support to the Planned and Project Works team to enable efficient, compliant and timely delivery of project outcomes under the WA Housing Contract. This is fast paced environment, with ever changing priorities. Reporting to the Senior Maintenance Supervisor, you'll help deliver high-quality outcomes that support our essential services.

What You’ll Do (key responsibilities)

This role offers a broad scope, with key responsibilities including:

• Maintaining accurate project documentation

• Supporting workflow and scheduling activities

• Assisting with reporting and data management

• Provide exceptional levels of customer service to all internal and external stakeholders

• Provide support to the organisation in operational support activities.

• Plan and prioritise all work volumes to meet all required timelines and desired outcomes

• Coordinate and liaise with all relevant stakeholders in a timely and efficient manner.

• Coordination of sub-contractors/trades attending priority responses

• Support the management team with any ad hoc duties such as compliance and other administrative type work.

What You’ll Bring (experience required)

• 1–3 years’ experience in project or contract administration within maintenance, construction, infrastructure, utilities, facilities or housing environments
• Demonstrated experience maintaining project records and document control (registers, version control, approvals tracking, meeting minutes)
• Experience coordinating workflows and scheduling (issuing work orders, booking subcontractors, tracking progress, following up overdue actions)
• Demonstrate strong administration skills including proficiency in MS Office (Outlook, Excel, and Word)
• Proven data entry and reporting experience, including compiling weekly/monthly status updates and KPI reports from multiple sources
• Customer focused experience liaising with subcontractors, field team members and internal stakeholders, handling enquiries and resolving straightforward issues
• Exposure to procurement administration (receipting, matching invoices, variation paperwork) and working to delegations
• Experience working to procedures and compliance standards, ensuring audit ready files and confidentiality
• You must be an Australian Citizen or Permanent Resident

More than anything, you’ll bring a strong work ethic, a positive attitude, and a commitment to delivering high-quality outcomes for our clients.

**Please note, as a prerequisite for this role candidates will be required to complete work rights check, pre-employment medical check, AFP National Police History certificate and reference checks.

Why Downer?

At Downer, we plan, create, and sustain essential public services across Australia and New Zealand. From hospitals to data centres and defence partnerships, we manage critical infrastructure that keeps communities thriving.

What It Means to Belong at Downer

We’re proud of our high-performance culture and commitment to diversity, offering:

• Training and development to support and diversify your career.

• With 30% of vacancies filled internally you’ll find real opportunities to advance your career.

• Perks@Downer: healthcare discounts, great savings on retail purchases, car purchases and much more.

• Employee Assistance Program: professional support for you and your family when you need it most.

You want your work to matter and so do we. With over 26,000 people across Australia, New Zealand and the Pacific, our team is made up of individuals with unique perspectives, backgrounds, and ideas.

We know that diversity makes us stronger and we actively celebrate it through our commitment to inclusion and belonging.

We’re committed to building a team that reflects the diverse communities we serve and we welcome people of all ages, genders, sexual orientations, cultures, abilities, and lived experiences. We especially encourage applications from those whose voices have traditionally been underrepresented in our industry, including women, Aboriginal and Torres Strait Islander Peoples, Māori and Pasifika Peoples, veterans, people with disability, and neurodivergent individuals. Even if your experience doesn’t align perfectly with this role, we’d still like to hear from you. If it feels like the right fit, apply - potential counts, and so do you.

As a WORK180 Endorsed Employer, we support flexibility that works for your life, inclusive leadership that values your voice, and equitable access to opportunity so you can do your best work and bring your whole self to it.

If you need support or adjustments through the recruitment process, just let us know, we’re here to help you put your best foot forward.