Job Description

Senior Project Support Specialist

Location: Atlanta, GA
Contract- 1 Year

Client- Southern Company

The Senior Project Support Specialist is a seasoned professional responsible for driving the operational efficiency and success of project execution across cross-functional teams. With over a decade of experience, this individual plays a critical role in supporting utility-based projects, regulatory compliance efforts, and high-stakes customer resolution initiatives. This position requires a blend of project coordination, risk management, quality assurance, and regulatory knowledge—essential for ensuring smooth project lifecycles and exceptional customer service outcomes in a high-volume environment.

Key Responsibilities:

Project Coordination & Documentation

• Maintain and manage comprehensive project documentation including schedules, action items, meeting minutes, and progress reports.

• Coordinate and track meetings, deadlines, and interdepartmental tasks to ensure timely project delivery.

Risk & Resource Management

• Identify potential project risks, assess their impact, and recommend mitigation strategies in collaboration with the Project Manager.

• Support resource allocation across projects and help resolve resource conflicts in fast-paced environments.

Customer Escalation Management

• Own and resolve high-priority customer escalations (both residential and commercial) across all SouthStar markets via multiple communication channels.

• Manage formal complaint processes, conduct root cause analyses, and implement process improvements to reduce repeat issues.

Communication & Stakeholder Engagement

• Facilitate clear communication between internal teams, stakeholders, and external partners.

• Provide timely updates on project status, risks, and deliverables to ensure alignment across all parties.

Regulatory & Quality Compliance

• Ensure project deliverables meet company, industry, and regulatory standards.

• Maintain compliance with applicable federal, state, and local regulations and support audits or reviews.

Budget & Financial Tracking

• Monitor project budgets, track expenses, and support financial reporting to maintain budget integrity.

Cross-Functional Support

• Serve as a departmental liaison and backup across other functions as needed.

• Support escalation analytics, KPI tracking, and reporting to leadership.

Qualifications:

• Education: Bachelor’s degree in Business Administration, Project Management, or a related field.

• Experience: 10+ years in project support, coordination, or stakeholder engagement roles—preferably in the utility or energy sector.

• Tools: Proficiency in Microsoft Project, Jira, Excel, and other PM tools.

• Skills:

  • Exceptional organizational and communication skills

  • Strong attention to detail and ability to manage multiple competing priorities

  • Expertise in stakeholder engagement and escalation management

  • Understanding of regulatory frameworks in the utility sector is a plus