Job Description

Job Title: Back-Office Support for Capital Construction Activities

Purpose:

This position provides back-office support for capital construction activities.

Responsibilities:

• Work Request Management:

  • Create and manage New Business and Non-New Business work requests in ARM (Asset Resource Management) based on approved BCA (Business Case Authorization).
  • Ensure building points are created and advance work requests from initiation to schedule status.
  • Transfer work requests between contractors using ARM.

• Meter & Service Processing:

  • Process meter express set orders and install orders for second trips in GCMA and CCB manually.
  • Identify and correct meter express interface exceptions for BCAs, MOIS, MOPS, and CC&B errors.
  • Maintain and update premise statuses via Looker Application.

• Financial Transactions & Contracts:

  • Execute New Business extension contracts using Oracle/Financials.
  • Verify CIAC (Contribution in Aid of Construction) details, submit funds to Accounting, and process refunds due to project changes.
  • Take inbound credit card payments for CIACs.
  • Review and process contractor Oracle invoices, resolve discrepancies, and ensure timely approvals.
  • Process WMIS invoices, reconcile meter inventories, and resolve denied vouchers or coding issues.

• Premise & Project Data Management:

  • Update service cards and research premise information using County GIS mapping.
  • Update missing data in ARM, including street numbers, builder names, and contact details.
  • Work the CIM (Consumption at an Inactive Meter) report daily to prevent revenue loss.
  • Identify and correct contractor errors related to GIS notifications.
  • Work reports such as pending meter reports, cut and cap reports, and meter removal reports.

• Compliance & Reporting:

  • Identify payment delays through invoice aging reports and ensure compliance with contracted payment terms.
  • Confirm and collect information for invoice accruals and submit to Plant Accounting within deadlines.
  • Work Work Request to History report, ensuring invoices are paid before closing work requests.

Education & Qualifications:

• Education:
  • High School Diploma required; Bachelor's Degree preferred.
• Experience:
  • 2-4 years of administrative or support experience.
• Technical Proficiency:
  • Oracle/Financials and HR (Basic Proficiency)
  • ARM (Asset Resource Management)
  • GCMA / CMA / CC&B