Job Description

About Upstream Digital

Upstream Digital is the innovation arm of Upstream USA, a national nonprofit dedicated to ensuring that all people have equitable access to the full range of contraceptive care. We believe that access to birth control should be easy, patient-centered, and—above all—free.

As reproductive healthcare faces increasing pressure, the traditional ways of accessing care are often no longer enough. Research shows that patients want their birth control through multiple, flexible channels, yet nearly 1 in 10 low-income women still discontinue their preferred method due to cost. Upstream Digital was created to bridge this gap by building modern, technology-forward solutions that meet patients exactly where they are.

Our Mission: FreeBC

Our flagship initiative, FreeBC, is an innovative digital platform designed to remove every barrier between a patient and their reproductive health choices. We combine evidence-based education with direct access to care through a seamless, bilingual (English and Spanish) experience.

• Integrated Care: We provide a direct line to both virtual and in-person services. Through our telehealth partners, patients can access pills, patches, rings, and more, while our network of local clinics provides provider-dependent methods like IUDs and implants.
• Empowered Choice: Using a custom-trained, empathetic AI tool, clinician-led videos, and human navigators, we provide neutral information so patients can feel confident in the method that works best for them.
• True Accessibility: We eliminate the financial burden. The costs of both the medical visits and the contraceptive methods are 100% covered by Upstream USA, ensuring that FreeBC users never pay out of pocket.

Upstream Digital is seeking a high-energy, meticulously organized, and mission-driven Digital Project Specialist to support the expansion of our flagship initiative, FreeBC. This is an ideal role for someone who is genuinely enthusiastic about the intersection of digital product development and reproductive health equity.

We are looking for a "force multiplier"—someone who excels at anticipating the needs of a fast-moving team before they arise. You are the glue that keeps our projects moving forward, ensuring that communication is seamless and that no detail is overlooked. You aren't just managing tasks; you are an active participant in building a product that changes lives. Whether you are deep in data to generate progress reports or eager to dive into the world of patient outreach and engagement, you bring curiosity, precision, and a proactive spirit to everything you do. This is a 12-month fixed-term role. There may be opportunities to extend the duration of the role in the future based on organizational need and the achievement of key departmental milestones.

Essential Duties and Responsibilities

• Project Coordination & Organization: Serve as the primary driver for team organization. Maintain project timelines (current tool is Asana), manage complex calendars, and ensure all team members are aligned on upcoming milestones and deliverables. Manage vendor contracts and invoice submissions.
• Compliance: Ensure all project staff are up-to-date and in compliance with HIPAA training requirements.
• Anticipatory Support: Proactively identify potential roadblocks or administrative needs. From prepping meeting agendas to following up on action items, you ensure the team is always positioned to move forward together.
• Feedback & Maintenance: Act as the intake point for user feedback; categorize inputs for the development team.
• Data & Progress Reporting: Work closely with the Operations Director to regularly review platform data to help generate status reports and visual dashboards. You will help tell the story of FreeBC’s growth by translating data points into clear progress updates for leadership.
• Outreach & Engagement Support: Eagerly support the Engagement Manager in executing patient outreach strategies. This includes coordinating grassroots campaigns, monitoring social media engagement, and helping summarize feedback from patient and clinical advisors.
• Communication Hub: Facilitate clear communication across the Digital, Program, and Training teams. Ensure that project updates, vendor contracts, and meeting minutes are documented and accessible to all stakeholders. Manage project related communications in Salesforce and ensure logs are up to date.
• Digital Maintenance & Quality: Assist with routine "site health" checks of the FreeBC platform, logging bugs or user experience issues to help the development team prioritize fixes.
• Market Extraordinaire(voice of the user) Help ensure the digital tools are competitive and valuable. Complete market profiles and help investigate opportunities for growth with all the digital team members. Including supporting our user studies and persona developments.
• Additional duties as assigned

Required Education, Experience, Knowledge, Skills and Ability

Upstream Digital fosters a mission-oriented workplace and welcomes applicants of all backgrounds. The ideal candidate upholds our mission of accessible, patient-centered contraceptive care, builds trust through empathy and honesty, and contributes to a collaborative culture. They bring enthusiasm to their work, creating opportunities for connection and celebration.

• 2-4 years of experience in project coordination, administrative support, or junior product roles, ideally within a health-tech or digital development environment.
• Proven ability to manage multiple workstreams with extreme attention to detail. Experience with project management tools like Asana, Jira, or Trello is a must.
• Comfortable working with spreadsheets and basic data visualization. Eagerness to learn more advanced reporting tools (like PowerBI) is a major plus.
• Excellent written and verbal communication. You can synthesize complex discussions into clear, actionable notes.
• A natural curiosity for how digital products are built and a desire to grow within the digital health space.
• Proactive & Anticipatory: You don't wait to be told what to do; you see a gap and fill it.
• Mission-Enthusiastic: You are genuinely excited about expanding FreeBC and ensuring reproductive autonomy for all.
• Continuous Learner: You are eager to learn the "how" and "why" behind patient engagement and digital product growth.
• Reliable & Resilient: You thrive in a dynamic environment where priorities can shift, and you remain the steady hand that keeps the team organized.
• Demonstrates the ability to remain focused, adaptable, and solution-oriented in the face of challenges, setbacks, or ambiguity. Approaches obstacles with a growth mindset and maintains a steady commitment to goals, even under pressure or changing circumstances; resilient.
• While we are a remotely based organization, we maintain an on-camera culture during meetings to support connection, engagement, teaming and collaboration. Must be comfortable and able to participate in this environment

Travel Requirements

This role will require up to 15% business travel. All Upstreamers can expect a minimum of 8 days of business travel per year to attend 1 annual organizational retreat and 1 or 2 annual team/department meetings.