Job Description

Job Purpose:

National Compensation per hour: $26.84 $30.63 $34.07

Bonus Plan: None

Our Project Specialist works with Sales, Production, and Account Specialists to deliver exceptional customer experiences. This role requires a relationship-driven and detail-oriented professional who can ensure projects are completed accurately and on time in a fast-paced environment. We are seeking a collaborative team player to support projects and achieve actionable goals.

Job Responsibilities:

• Write up and process job tickets based on estimates, quotes, PO, art and special instructions provided by Accounts Specialist and/or Sales Executive. Maintains an updated ERP doc to match.
• Maintain up-to-date status of all current jobs, regularly communicates with Account Specialist to field customer inquiries on demand and without delay
• Responsible to monitor scheduling for, and problem solve or communicate any delays or problems to production personnel.
• Escalate any job problems and changes to Sales Executive, Account Specialist and/or customer, including but not limited to, specifications, art, schedules and applications, when appropriate.
• Facilitate communications between departments to meet customer deadlines.
• Responsible for building and supporting reporting tools used by finance and business leaders to drive action and support initiatives.

Additional Responsibilities & Qualifications:

• Call huddles as needed to facilitate communication with Production and perform kit checks.
• Enter shipping information into Monarch manually, via Excel spreadsheet for import, or IX database.
• Send customer tracking information, packing slips, BOL, etc., after job has shipped.
• Experience working with customers and Sales.
• Project Specialist experience a plus.
• Quality focus, problem solving, phone/email, resolving conflict, and multi-tasking skills a plus.
• Knowledge of print terminology a plus.

*Other tasks and duties may be assigned at your supervisor’s discretion.

Work Experience:

• 1-3 years of related job experience.
• Ability to manage multiple projects, work under pressure, and adapt to sudden changes in the work environment.
• Proficient with Microsoft Office Suite.

Education:

• High School Diploma/GED

Working Conditions:

This job operates in an office environment. However, frequent trips to the production floor and other buildings are expected.

This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.

Physical Requirements:

The employee is frequently required to stand, walk, sit, drive, talk or hear.

The above statements are intended to describe the general nature and level of work being performed by employees assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of employees assigned to this job, and duties may change from time to time depending on our business needs.

What We Offer

• Engaging and inclusive culture with employee-led Employee Resource Groups, Veritiv Cultural Alliance, recognition platform, etc.
• Extensive training opportunities, professional development programs, career pathing, and mentorship opportunities.
• Collaborative atmosphere with our customers and suppliers to create healthier, safer and more sustainable communities through our responsible operations and innovative solutions.
• Healthcare benefits (including medical, dental, vision, and health savings account), life, AD&D, and disability insurance, 401k, paid time off, tuition reimbursement, employee assistance program, and other fringe benefits.

About Veritiv

Together with its subsidiaries, Veritiv is the leading full-service provider of packaging solutions. Veritiv also provides JanSan, hygiene, print and publishing products and services. Veritiv serves customers in a wide range of industries, through team members around the world helping shape the success of its customers. For more information, visit www.veritiv.com and connect with the Company on LinkedIn.