Job Description

World Payroll & HR (WPHR), a leading payroll service bureau and reseller of the UKG Ready platform, delivers comprehensive payroll, HRIS, and HCM solutions to small and mid-sized businesses across the United States. Our commitment to excellence and innovation ensures our clients receive best-in-class service and technology.
Our Implementation team is responsible for onboarding new clients and delivering a seamless transition to our payroll and HR solutions. This includes coordinating implementation activities, supporting client training, and ensuring high-quality client experience throughout the onboarding lifecycle.

The Implementation – Project Specialist is a client-facing role responsible for leading and coordinating onboarding for new clients. This individual serves as the primary point of contact throughout the implementation process, ensuring a smooth, organized, and professional experience.
This role requires strong client service skills, the ability to manage multiple projects simultaneously, and a high level of organization. Experience with payroll systems, HCM platforms, or implementation processes is preferred but secondary to client-facing and project coordination capability.

Primary Responsibilities:

• Serve as the primary client-facing point of contact during onboarding and implementation
• Build strong client relationships and manage expectations throughout the onboarding process
• Lead client meetings, including delivering onboarding presentations, and guiding clients through implementation steps
• Develop and maintain project plans, timelines, and task tracking
• Coordinate internal and external stakeholders to ensure timely completion of onboarding milestones
• Communicate status updates, risks, and next steps clearly and proactively
• Ensure consistent, high-quality client experience across all onboarding engagements
• Identify and mitigate risks to keep implementations on track
• Support continuous improvement of onboarding processes and client experience

Secondary Responsibilities (Implementation Support)

• Learn UKG Ready payroll and tax configuration to support implementation activities
• Assist with system setup, data validation, and testing when needed
• Support migration of historical payroll data and ensure accuracy
• Provide client training support and reinforce best practices
• Stay informed on system updates and payroll-related changes

Qualifications:

• 3+ years in a client-facing role supporting customers or external clients
• Strong communication skills with the ability to build trust and manage expectations
• Proven ability to handle client questions, issues, and escalations professionally
• 1+ years of experience in project management, preferably in payroll, HRIS, or HCM implementations.
• Strong understanding of implementation processes and client onboarding best practices.
• Demonstrated ability to manage multiple priorities, timelines, and deliverables
• Strong organizational skills with attention to detail and follow-through
• Experience coordinating projects, onboarding workflows, or operational processes
• Exposure to payroll systems, HRIS, or HCM platforms
• UKG Ready experience is a plus but not required
• PMP or similar project management certification is a plus.
• Proficiency in Microsoft Office Suite (Excel, Word, PowerPoint); experience with project management tools preferred.
• Comfortable learning new systems and tools
• Ability to troubleshoot basic system-related issues

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