Job Description

MSR-FSR Site Manager

The MSR-FSR Site Manager serves as the senior on-site representative for MSR-FSR, providing operational leadership for all personnel assigned to the Samsung Tool Install Program. Acting as the primary liaison between MSR-FSR, the client, and our employees, this role ensures exceptional service delivery, workforce engagement, rapid issue resolution, and consistently positive client experience.

The Site Manager does not manage the client's construction scope or schedule. Instead, they are responsible for the successful management and support of MSR-FSR personnel operating within the client's organization.

Primary Responsibilities

Workforce Leadership

• Lead, mentor, and support approximately 130 MSR-FSR employees assigned to the project.
• Maintain regular communication with employees to ensure engagement and job satisfaction.
• Conduct onboarding, orientation, coaching, and performance discussions.
• Coordinate staffing adjustments to meet client demands.

Client Relationship Management

• Serve as MSR-FSR's primary on-site representative.
• Develop trusted relationships with client leadership.
• Ensure client expectations are consistently met or exceeded.
• Maintain regular communication regarding staffing, performance, and operational issues.

Employee Relations

• Address day-to-day employee concerns.
• Resolve conflicts quickly and professionally.
• Support disciplinary actions in partnership with HR.
• Foster a positive work environment and strong company culture.

Operational Management

• Approve timecards and ensure payroll accuracy.
• Monitor attendance, overtime, and workforce utilization.
• Coordinate new hires, transfers, and demobilizations.
• Ensure compliance with MSR-FSR and client policies.

Escalation Management

• Respond to employee and client escalations.
• Investigate issues and implement corrective actions.
• Escalate significant risks to senior management when appropriate.

Business Partnership

• Work closely with the client to understand upcoming resource requirements.
• Identify opportunities to expand MSR-FSR services.
• Protect and strengthen the MSR-FSR relationship with Samsung.

Reporting

• Provide weekly operational updates.
• Track staffing metrics and workforce trends.
• Monitor employee retention and turnover.
• Report on client satisfaction and operational risks.

COMPETENCIES:

· Adaptability - Adapts to changes in the work environment; Manages competing demands; Changes approach or method to best fit the situation; Able to deal with frequent change, delays, or unexpected events.

· Attendance/Punctuality - Is consistently at work and on time; Ensures work responsibilities are covered when absent; Arrives at meetings and appointments on time.

· Business Acumen - Understands business implications of decisions; Displays orientation to profitability; Demonstrates knowledge of market and competition; Aligns work with strategic goals.

· Leadership - Exhibits confidence in self and others; Inspires and motivates others to perform well; Effectively influences actions and opinions of others; Accepts feedback from others; Gives appropriate recognition to others.

· Motivation - Sets and achieves challenging goals; Demonstrates persistence and overcomes obstacles; Measures self against standard of excellence; Takes calculated risks to accomplish goals.

· Oral Communication - Speaks clearly and persuasively in positive or negative situations; Listens and gets clarification; Responds well to questions; Demonstrates group presentation skills; Participates in meetings.

· Organizational Support - Follows policies and procedures; Completes administrative tasks correctly and on time; Supports organization's goals and values; Benefits organization through outside activities; Supports affirmative action and respects diversity.

· Planning/Organizing - Prioritizes and plans work activities; Uses time efficiently; Plans for additional resources; Sets goals and objectives; Organizes or schedules other people and their tasks; Develops realistic action plans.

· Problem Solving - Identifies and resolves problems in a timely manner; Gathers and analyzes information skillfully; Develops alternative solutions; Works well in group problem solving situations; Uses reason even when dealing with emotional topics.

· Professionalism - Approaches others in a tactful manner; Reacts well under pressure; Treats others with respect and consideration regardless of their status or position; Accepts responsibility for own actions; Follows through on commitments.

· Quality - Demonstrates accuracy and thoroughness; Looks for ways to improve and promote quality; Applies feedback to improve performance; Monitors own work to ensure quality.

· Quantity - Meets productivity standards; Completes work in timely manner; Strives to increase productivity; Works quickly.

· Safety and Security - Observes safety and security procedures; Determines appropriate action beyond guidelines; Reports potentially unsafe conditions; Uses equipment and materials properly. Promotes a cooperative Safety Team environment culture of mutual support.

· Teamwork - Balances team and individual responsibilities; Exhibits objectivity and openness to others' views; Gives and welcomes feedback; Contributes to building a positive team spirit; Puts success of team above own interests; Able to build morale and group commitments to goals and objectives; Supports everyone's efforts to succeed.

· Technical Skills - Assesses own strengths and weaknesses; Pursues training and development opportunities; Strives to continuously build knowledge and skills; Shares expertise with others.

· Written Communication - Writes clearly and informatively; Edits work for spelling and grammar; Varies writing style to meet needs; Presents numerical data effectively; Able to read and interpret written information.

PHYSICAL DEMANDS AND WORK ENVIRONMENT:

· Occasionally (less than 1/3 of the job)

· Frequently (1/3 to 2/3 of the job)

· Continually (more than 2/3 of the job)

• Frequently required to stand.
• Frequently required to walk.
• Frequently required to sit.
• Frequently required to utilize hand and finger dexterity.
• Occasionally required to climb, balance, bend, stoop, kneel or crawl.
• Continually required to talk or hear.
• Occasionally work near moving mechanical parts

• Occasionally work in high, precarious places
• Occasionally work around fumes, airborne particles, or toxic chemicals
• While performing the duties of this job, the noise level in the work environment is usually moderate.
• Must be able to wear personal protective equipment, including protective eye wear, hard hat, lab coat, gloves, steel-toed shoes, hearing protection, and respirators.
• Must be able to safely access and traverse indoor and outdoor obstacles for site inspections, including climbing ladders, walking on stairs, catwalks, and other types of uneven surfaces where activity inspections are needed.

Benefits

• Health Care Plan (Medical, Dental & Vision)
• 401K
• Life Insurance
• Flexible Spending Accounts (FSA)
• Disability Insurance
• Paid Time Off
• Training & Development