Job Description

Project Quality Manager – Customer Delivery | Santiago, Chile

• Shape the Success of Major Mining Projects - Drive world-class quality performance across complex mining operations that truly impact the industry.
• Expand Your Impact Beyond Borders - Work alongside global experts and strategic mining customers across South America’s most important projects.
• Build your Career That Truly Stands Out - Join FLS and grow with a mining technology leader where innovation, visibility, and opportunity go hand in hand.

At FLSmidth, we are driving the future of mining through innovation, sustainability, and operational excellence. As a global leader in mining technology, services, and solutions, we partner with some of the world’s largest mining companies to deliver critical projects that shape the industry’s future.

We are now seeking an exceptional Project Quality Manager – Customer Delivery to join our Santiago, Chile team — a strategic leadership opportunity for a high-performing QA/QC professional who thrives in complex project environments and wants to make a visible impact across major mining operations in South America.

This is more than a traditional QA/QC role. This is an opportunity to become a trusted quality leader, influencing project execution, customer confidence, operational performance, and business success across high-profile mining projects.

Department Summary

Products Business Line | Customer Delivery | Customer Delivery Andes

The Customer Delivery team is responsible for the successful execution and delivery of mining projects across the Andes region, ensuring world-class standards in safety, quality, schedule, customer satisfaction, and commercial performance.

As part of this team, the Project Quality Manager plays a critical role in driving quality assurance, quality control, supplier quality performance, project compliance, and continuous improvement across all stages of project execution.

As the Project Quality Manager – Customer Delivery, you will lead the quality strategy and execution framework for assigned mining projects throughout the Andes region.

You will be responsible for ensuring all project quality requirements, QA/QC standards, supplier quality expectations, inspections, audits, documentation, and customer deliverables are executed to the highest level.

This role requires a commercially aware and operationally strong quality leader capable of influencing internal stakeholders, suppliers, manufacturing teams, site teams, and customers within fast-paced mining project environments.

You will directly impact project execution performance, customer trust, warranty outcomes, compliance standards, and operational risk mitigation.

Key Responsibilities

Project Quality Leadership

• Lead all QA/QC activities for assigned mining projects from project handover through execution and final delivery
• Develop and implement project-specific quality plans, inspection strategies, audit schedules, and quality documentation requirements
• Ensure compliance with customer specifications, contractual quality requirements, international standards, and FLS procedures
• Drive a proactive quality culture focused on prevention, continuous improvement, and operational excellence

Supplier & Manufacturing Quality Management

• Oversee supplier quality performance, inspections, FATs, manufacturing quality controls, and non-conformance management
• Support supplier qualification, audits, corrective actions, and continuous supplier development initiatives
• Coordinate quality inspections with internal and external stakeholders to ensure delivery compliance

Risk, Compliance & Continuous Improvement

• Identify project quality risks and implement mitigation strategies proactively
• Lead NCR/CAR investigations, root cause analysis, corrective actions, and lessons learned processes
• Ensure accurate quality reporting, KPI tracking, and project quality performance visibility
• Drive continuous improvement initiatives across project execution and customer delivery processes

Stakeholder & Customer Management

• Act as a key quality interface between customers, project teams, engineering, procurement, manufacturing, and site operations
• Build trusted relationships with strategic mining customers and project stakeholders
• Support customer meetings, audits, inspections, and technical discussions with professionalism and confidence

HSE & Operational Excellence

• Promote and maintain a strong safety-first culture aligned with FLS HSE standards
• Ensure quality processes support safe, compliant, and efficient project execution environments
• Participate actively in operational excellence and MissionZero initiatives

Qualifications & Experience

• Bachelor’s Degree in Engineering, Quality Management, Industrial Engineering, Mechanical Engineering, or related discipline
• Significant experience within QA/QC, project quality management, or customer delivery environments in mining, heavy industry, or large industrial projects
• Strong experience managing supplier quality, inspections, audits, NCR/CAR processes, and project quality documentation
• Proven background supporting customer-facing project environments with complex stakeholder management
• Experience working with mining equipment, OEM services, manufacturing, project execution, or site operations environments
• Strong understanding of quality standards, continuous improvement methodologies, and risk management practices
• Advanced English communication skills (written and spoken) preferred
• Spanish language skills highly regarded

Behavioural Skills

• Strong leadership and influencing capability
• High ownership and accountability mindset
• Excellent stakeholder and customer management skills
• Strong problem-solving and decision-making capability
• Ability to manage pressure within fast-paced project environments
• Strategic thinking combined with operational execution focus
• Collaborative, proactive, and solutions-oriented approach
• Strong attention to detail and quality excellence mindset

What We Offer

• Opportunity to work on strategic mining projects across South America
• Career growth within a respected global mining technology leader
• Exposure to regional and international project environments
• Collaborative and high-performing team culture
• Opportunity to influence operational excellence and customer success
• Competitive compensation and benefits package
• A workplace focused on innovation, sustainability, and continuous improvement

LinkedIn Advert

Make Your Mark on Major Mining Projects | Project Quality Manager – Customer Delivery | Santiago, Chile

This is not a standard QA/QC role. At FLS, you will influence the success of high-impact mining projects across South America — driving quality performance, customer confidence, operational excellence, and project execution at the highest level.

• High-visibility mining projects
• Global exposure with strategic mining customers
• Career-defining opportunity with a world-class mining leader

Ready to raise the standard of mining project delivery - Apply today!

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Lead Quality Excellence Across Major Mining Projects in the Andes Region and Globally - Project Quality Manager – Customer Delivery | Santiago, Chile

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