Job Description

The Project Proposal Engineer plays a pivotal role in achieving project objectives within defined time and cost frameworks while ensuring full delivery scope and quality. This position involves a combination of technical expertise, project management, and customer-focused activities to support and drive sales. As a crucial link between the technical and commercial aspects of projects, the Project Proposal Engineer ensures customer satisfaction and successful handover to the Project Execution team.

This role will be based in Singapore, is part of the Sales Department ( Internal Sales Team ), responsible for the Water/Wastewater Industry and reports to the Customer Experience Manager (CXM)

The main tasks and responsibilities are:

Collaborative Sales Approach

• Partner closely with all stakeholders to serve customers effectively and meet team sales targets.
• Respond promptly to customer inquiries via phone, email, or other communication channels.
• Build and maintain long-term relationships with customers.
• Promote Digital Sales business

Proposal & Quotation Preparation

• Proposal & Quotation Preparation
• Analyze requests for proposals to understand project scope, technical requirements and customer expectations.
• Identify potential risks and propose mitigation strategies in proposals.
• Ensure proposals adhere to industry standards and compliance regulations.
• Utilize CEP and SAP systems to prepare accurate costings, quotations, and proposals for E+H products, services, and third-party packages.
• Terms & condition (T&C) review & negotiation

Customer Engagement and Technical Assistance

• Summarize customer specifications and create a Deviation/Clarification list.
• Participate in technical clarification meetings with customers, clarifying E+H proposed deviations.
• Handle inquiries via various communication channels, provide technical assistance and advice, follow up on quotations, negotiate terms, close orders, and maintain customer relationships.

Cross-Department Coordination

• Work with Sales teams, Service, Finance and Supply Chain departments to gather necessary input for quotations and proposals.

Order Processing and Verification

• Verify and acknowledge customer Purchase Orders, prepare checklist and hold internal kickoff meeting to facilitate the handover to project execution team

Customer Service and Problem Resolution

• Deliver exceptional customer service, build strong relationships, resolve problems, and address complaints effectively.

Additional Responsibilities

• Perform any other tasks required by the Company to support its business strategy.

Key Requirements

• Diploma or Degree in Electrical, Control, Mechanical Engineering, or a related discipline
• Minimum of 3 years’ relevant experience in Instrumentation and Automation/Control Engineering
• Strong technical expertise in applicable engineering domains
• Prior experience in the Water Wastewater industry
• Proven ability to prepare and manage project proposal
• SAP / Salesforce Lightning System knowledge (Would be an advantage)
• Solid project management skills (PMP certification is an added advantage)
• Excellent written and verbal communication skills

Key Competencies

• Proactive, energetic, and customer-focused mindset
• Highly detail-oriented with a structured and organized approach
• Strong team player with the ability to collaborate across functions
• Self-motivated and able to work independently with minimal supervision
• Strong analytical thinking, problem-solving, and decision-making abilities
• Committed to delivering high-quality work and customer satisfaction
• Capable of managing multiple priorities and tasks effectively in a fast-paced environment