Job Description

Project Officer - Knowledge & Innovation

• Join Hospitality and Racing a division within the Department of Creative Industries, Tourism, Hospitality and Sport  
• Clerk Grade 7/8 with a salary range of $116,971- $129,492per annum plus superannuation
• Ongoing role based in Sydney, NSW

About the Role

We are seeking a proactive and detail-oriented Project Officer to join our Knowledge & Innovation team. In this role, you will help shape how knowledge is managed, maintained and improved across Hospitality & Racing. This role offers a unique opportunity to contribute to the development of knowledge products that support the regulation of hospitality and racing industries in NSW.

You will analyse legislation, policies, procedures and operational information, translating complex requirements into clear, practical and user focused guidance materials that support consistent decision making and regulatory compliance.

Working closely with subject matter experts and stakeholders, you will identify opportunities to improve processes, strengthen knowledge resources and ensure information remains accessible and fit for purpose. You will also contribute to the ongoing review, governance and continuous improvement of knowledge assets, helping to maintain a trusted and compliant knowledge environment.

This is an excellent opportunity for someone who enjoys combining analytical thinking, project coordination and knowledge product development to deliver meaningful outcomes within a regulatory environment.

About You

You are an organised and collaborative professional with experience developing and maintaining knowledge products including standard operating procedures work instructions, governance templates or other operational documentation.

You have strong written communication skills and can confidently interpret complex legislation, policies or procedures and translate them into practical, user-friendly resources. You are detail orientated and take pride in ensuring information is accurate, consistent and aligned to governance standards.

You will bring:

• Experience in knowledge lifecycle management, business improvement, project coordination or operational policy and procedure development.
• Strong analytical skills with the ability to identify risks, gaps and opportunities to improve business processes.
• Excellent stakeholder engagement skills, with experience working effectively with subject matter experts to identify requirements, validate content and support implementation.
• Experience reviewing, developing and maintaining standard operating procedures, work instructions, templates, process documentation or other operational knowledge resources.
• A keen eye for detail and a commitment to maintaining high-quality knowledge products, strong governance practices and continuous improvement.
• Experience working within a regulatory, compliance or policy environment, and an understanding of knowledge lifecycle management, will be highly regarded.

To learn more about the role, please click here to download the role description.

How to apply

Your application must include a cover letter (maximum 1 page) addressing the question as below

• Describe your experience reviewing policies, legislation or procedures and translating the information into practical, user-focused guidance, tools or communications. Include an example of how the work you developed supported consistent decision-making and service delivery.

And an up-to-date resume (maximum 5 pages) that details your capabilities and experience in relation to the above role.

Closing Date: Monday, 21 September 2026[10.00AM]

Contact: Kalashree Wakhare – kalashree.wakhare@dciths.nsw.gov.au

Working at the Department of Creative Industries, Tourism, Hospitality and Sport

At the Department of Creative Industries, Tourism, Hospitality and Sport we bring vibrancy to NSW by growing our creative industries and workforces, driving strong visitor and night-time economies, ensuring a responsible hospitality sector, and putting arts, culture and sport at the heart of our communities.

Together we:

• Create social and economic opportunities for the state
• Support the creation of jobs across the creative, visitor and night-time economies
• Prioritise First Nations artists, stories and culture
• Ensure arts, culture and sport are at the heart of every community to be enjoyed and accessed by all 
• Drive visitation through events, campaigns and visitor experience development 
• Activate our night-time and creative economies to unlock unique precincts and community spaces
• Deliver a vibrant and responsible hospitality, liquor, racing and gaming environment
• Support NSW’s key Cultural Institutions to ensure access for all, enable community experiences and education and preserve the state’s diverse cultural assets and history.

At DCITHS, we welcome applicants from diverse backgrounds, including people with disability, Aboriginal and Torres Strait Islander people, people identifying as LGBTIQ+, culturally and linguistically diverse people, carers and other diversity groups.

If you require an adjustment to be made during the recruitment process or have an enquiry about the support provided, please contact Kalashree Wakhare Talent Acquisition Partner at kalashree.wakhare@dciths.nsw.gov.au or on 02 9240 8532+61 2 9240 8532 +61 2 9240 8532 .

For more information on reasonable adjustments and types of alternate formats available through the recruitment process you can visit ‘Adjustments for Individual needs’ at I work for NSW.

A talent pool may be created from this recruitment action for ongoing and temporary roles for this role or similar roles that may become available over the next 18 months.