Job Description

It’s not everyday that you consider starting a new career. We’re RingCentral, and we’re happy that someone as talented as you is considering this role. First, a little about us, we’re the global leader in cloud-based communications and collaboration software.

We are fundamentally changing the nature of human interaction—giving people the freedom to connect powerfully and personally from anywhere, at any time, on any device. We’re a $2 billion company that’s growing at 20+% annually and we’re expanding our Global Service and Support Team to make sure we stay ahead of the competition.

We’re currently looking for: The Professional Services Project Manager at RingCentral will play a key role in helping RingCentral’s strategic goals in growing the value and adoption of the suite of RingCentral products and services.
To succeed in this role you must have experience in:

● Run Projects that contain unified communication and contact center in a SaaS/UCaaS environment
● Create schedules for rollout of multiple locations
● Overcome project and task management stumbling blocks and hurdles to keep projects on track
● Break projects and tasks down to manageable pieces
● Develop accurate and realistic performance and time estimates
● Manage multiple projects without losing effectiveness
● Manage projects and still make time for daily work responsibilities, ie: Time tracking, project status updates, closure activities
● Become a personal driver of RingCentral initiatives current and future
● Responsible for reporting daily, weekly and monthly on project status
● Working with clients to gather information and set up porting from their existing carriers to RingCentral
● Monitor projects to ensure we are meeting customer expectations for delivery
● Track project performance, specifically to analyze the successful completion of short and long-term goals
● Develop project plans to be shared with clients as well as other staff members

● Plan and monitor adherence to schedules

Desired Qualifications:

● Experience with Contact Center and Unified Communications
● Experience with porting telephone numbers (preferred)
● Strong and effective customer communication skills.
● Experience working with Salesforce.com and Monday.com preferred
● Must possess strong analytical skills with the ability to identify, analyze, interpret and solve both practical as well as highly complex problems.
● Must possess excellent computer skills including extensive spreadsheet knowledge, and word processing.
● Possess a high level of empathy; excellent soft skills and customer service best practices
● Able to pick up and retain a wide breadth of knowledge
● Consistent follow through and ability to hit deadlines
● Exceptional prioritization skills
● Agile and adaptable; able to handle a fast-changing landscape and think on your toes
● Self-motivated, able to drive projects to completion,
● Ability to maintain confidentiality and professionalism
● Certified in Project Management (PMP) or PRINCE2 is desired