Job Description

Project Manager - Zambia

Qualifications & Experience:

• BCom or BA in Business Administration, Sales, or Marketing.

• Proven experience as an Account Executive or in a similar sales/customer service role.

• Demonstrated track record of achieving sales targets and driving revenue growth.

• Solid understanding of market research, sales, and negotiating principles.

• Proficient in Microsoft 365.

• Knowledge of CRM software (e.g., Jira, Salesforce) is advantageous.

• Exceptional communication and presentation skills with an ability to build strong relationships.

• Strong analytical and strategic thinking capabilities.

• Excellent organizational and time-management skills.

• Ability to work independently and within a team.

• Strong business acumen.

Key Performance Areas (KPAs) & Key Performance Indicators (KPIs):

1. Revenue Generation and Growth

• Achieve individual sales targets per the annual signed sales target letter.

• Develop and implement sales strategies to increase revenue.
  Measures:

  • Revenue generated.

  • Year-on-year revenue growth (%).

2. Sales Cycle Management

• Manage the full sales cycle from acquisition to closure and delivery.
  Measures:

  • Mean time to close deals.

  • Lead-to-sale conversion rate.

  • Delivery timeliness.

  • Number of new clients secured.

3. Customer Relationship Management

• Promote new products/services to existing clients.

• Address client issues and provide timely solutions.

• Deliver after-sales support to ensure loyalty and retention.

• Serve as internal client advocate.
  Measures:

  • Revenue from upsells.

  • % adoption of new services.

  • Time taken to resolve issues.

  • Client retention rate.

  • Customer satisfaction scores.

  • Escalation resolution timeframe.

  • 360° peer reviews.

4. Debtors Management

• Resolve credit, product, and pricing inquiries.
  Measures:

  • Internal inquiry response time (48 hrs).

  • External inquiry response time (24 hrs).

  • Information accuracy.

5. Data and Record Management

• Maintain accurate records of sales and customer status.

• Prepare and submit performance and progress reports.
  Measures:

  • Accuracy and completeness of data.

  • Timely updates to records.

  • Report quality and completeness.

  • Monthly, quarterly, and annual reporting performance.

  • Task completion rate and performance target achievement.

6. Way of Work

• Ensure use of proper punctuation, grammar (UK English), and formatting.

• Ensure documentation meets internal standards and approval protocols.

• Execute tasks within agreed timelines.
  Measures:

  • Quality and accuracy of output.

  • Adherence to formatting and language standards.

  • Approvals obtained correctly.

  • Timeliness of task execution.

7. Business Risk Management

• Comply with all internal policies and procedures.

• Complete required policy and security training.

• Actively identify and escalate business risks.
  Measures:

  • Zero policy violations or incidents.

  • On-time completion of required training.

  • Risk awareness and proactive reporting.